Assistant Night Manager

Hollybank Trustees Ltd; Galway; On-site; EUR 32,000 - 42,000; Full time

Job summary

The Salthill Hotel in Galway is seeking an Assistant Night Manager to oversee the Night Porter team and support night-time operations. The role requires strong leadership, attention to detail, and excellent guest service to ensure smooth night-time service.

You will lead a busy NIGHT SHIFT, ensuring tasks are completed, escalations managed, and communications with reception and other departments are efficient. A friendly, proactive approach and fluent English are essential.

Qualifications

• Must be able to multi-task and assist across hotel operations.
• Excellent communication and people skills.
• Fluent in English, written and spoken.

Responsibilities

• Present yourself in correct uniform and supervise night porter team.
• Adhere to hotel policies and SOPs; assist in updating SOPs.
• Train new night porters and communicate issues with the day team.
• Run night audit processes and ensure all reports are filed.
• Coordinate with front office and other departments to resolve issues.

Skills

Multitask

Front office systems

Communication skills

Teamwork

Attention to detail

English fluency

Tools

Front office software

Job description

Location: On site / Salthill, Co. Galway, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | General
Salary: Competitive salary

The Salthill Hotel have an exciting job opportunity for a hospitality focused individual. The role of the Assistant Night Manager is to oversee the Night Porter team and assist them in performing night-time duties in the absence of the Nights Manager. This key position involves setting up function rooms/meeting rooms/ ensuring the cleanliness of the hotel and displaying a hands-on approach to work to be completed at night-time.

This position would suit an individual with excellent communication skills to ensure duties and responsibilities are organised and delegated accurately, this individual will have the ability to support and guide a team while displaying attention to detail and ensuring guests requests are dealt with efficiently. This is an exciting role which offers a variety of responsibilities and would suit a person who enjoys working in a fast-paced environment. The successful candidate will be motivated and enthusiastic to ensure guests needs are met at all times, have a friendly and welcoming personality and be able to lead a team effectively to complete duties.

Duties Include:

• To present yourself and ensure that all night porter team are in correct uniform.
• To comply and adhere to all hotel policies and procedures.
• To train new night porters and assist in updating of SOPs as required.
• Document any issues that arise during night shift and ensure communication of same today team.
• Responsible for ensuring correct inputting of all departmental and other procedural accounting tasks
• Ensure all function Wedding bills/Room charges dockets are entered with correct name, room number & then put into correct folder
• Responsible for running all stages of Night Audit and turning the system over. This includes the filing of the Night Audit printout and all reports.
• Liaise with front office, night team and other hotel departments to resolve an inter-departmental issue that need review.
• Oversee smooth operations of night shift on desk including customer service, call handling, late arrivals etc.
• Develop and encourage positive working relationships whilst delivering high standards of service.
• To ensure the RSA is adhered to e.g closing times and assist the bar where required.
• To ensure the night porter carries out his duties as per the job description, roster night porter accordingly and adhere to the working time directive with reference to rest periods
• To report any maintenance faults to the reception for recording.
• To ensure completion of legally required Fire Walks and Safety walks using walkie talkie system. Ensure logging of same highlighting any areas of concerns with day team.
• Ensure that all other night workers complete their tasks in a timely fashion to the correct standard and ensure that they are signed out at the end of their shifts
• To be vigilant at all times and report any suspicious security matters or intruders on the premises.
• To complete task as required which will include cleaning, hovering, moving tables &chairs. Ensure correct set up of meeting rooms & function rooms. This role will require hands on assistance for manual work.
• To answer the switchboard consistently in a professional manner to incoming calls & in-house guests by name
• Document any issues from previous night /day
• Passing on any re-occurring issues – guest complaints – staff queries
• Maintain high standards at the front desk
• Document any late arrivals or new reservations taken
• To work closely with reception and carry out any request that they may have in relation to customer needs.
• Any reasonable requests by management

Experience and skills

• Must be able to multi-task and be willing to help where required in all areas of the hotel.
• Previous experience working with hotel front office systems is desirable.
• Excellent communication and people skills.
• Be able to work as part of a team and on own initiative.
• Good presentation and attention to detail.
• Must be fluent in the English Language, both written and spoken

The 4-star Salthill hotel is located on the Salthill Promenade with gorgeous views of the Galway Bay. The Salthill hotel is a popular venue for weddings and events and the perfect hotel for a long weekend exploring Galway City and the beautiful Salthill. The hotel has 2 restaurants and a popular bar, with a newly added café space perfect for a hot drink and a quick bite to eat. The Salthill hotel is one of 3 Byrne Hotel Group hotels located in Galway.

The Byrne Hotel Group is a unique collection of family owned hotels and guests houses in Galway, Dublin and the UK offering Irish Hospitality at its best. When you join the Byrne hotel group you join a dedicated team who have a strong focus on providing an exceptional guest experience. We are committed to providing training and support for our employees while fostering a culture of professional excellence. The Byrne Hotel Group offer our employees the opportunity to develop their talent and grow their career through opportunities across the group. We pride ourselves on building strong teams and a supportive working environment for our employees.