Night Operations Leader – Front Desk & Events

Salthill Hotel; Galway; On-site; EUR 34,000 - 46,000; Full time

Job summary

Salthill Hotel in Galway is seeking an Assistant Night Manager to oversee the Night Porter team and support the Nights Manager during night shifts. The role focuses on ensuring smooth night operations, guest requests handling, and maintaining high service standards in a fast-paced environment.

The successful candidate will have strong communication skills, lead by example, train new staff, and ensure compliance with hotel policies.

Qualifications

• Must multi-task and help in all areas of the hotel.
• Experience with front office systems is desirable.
• Excellent communication and people skills.
• Work well in a team and on own initiative.
• Good presentation and attention to detail.
• Fluent in English (written and spoken).

Responsibilities

• Oversee the night porter team and ensure correct uniform.
• Train new night porters and update SOPs as required.
• Document issues during night shift and communicate to the day team.
• Run Night Audit and manage related reports.
• Coordinate with front office and other departments to resolve issues.
• Maintain high service standards during night shifts.
• Ensure security and manage late arrivals and guest needs.

Skills

Communication skills

Team leadership

Attention to detail

Multitasking

Fluent English

Tools

Front office systems

Job description

Salthill Hotel in Galway is seeking an Assistant Night Manager to oversee the Night Porter team and support the Nights Manager during night shifts. The role focuses on ensuring smooth night operations, guest requests handling, and maintaining high service standards in a fast-paced environment.

The successful candidate will have strong communication skills, lead by example, train new staff, and ensure compliance with hotel policies.