Night Operations Lead - Hospitality Team

Hollybank Trustees Ltd; Galway; On-site; EUR 32,000 - 42,000; Full time

Job summary

The Salthill Hotel in Galway is seeking an Assistant Night Manager to oversee the Night Porter team and support night-time operations. The role requires strong leadership, attention to detail, and excellent guest service to ensure smooth night-time service.

You will lead a busy NIGHT SHIFT, ensuring tasks are completed, escalations managed, and communications with reception and other departments are efficient. A friendly, proactive approach and fluent English are essential.

Qualifications

• Must be able to multi-task and assist across hotel operations.
• Excellent communication and people skills.
• Fluent in English, written and spoken.

Responsibilities

• Present yourself in correct uniform and supervise night porter team.
• Adhere to hotel policies and SOPs; assist in updating SOPs.
• Train new night porters and communicate issues with the day team.
• Run night audit processes and ensure all reports are filed.
• Coordinate with front office and other departments to resolve issues.

Skills

Multitask

Front office systems

Communication skills

Teamwork

Attention to detail

English fluency

Tools

Front office software

Job description

The Salthill Hotel in Galway is seeking an Assistant Night Manager to oversee the Night Porter team and support night-time operations. The role requires strong leadership, attention to detail, and excellent guest service to ensure smooth night-time service.

You will lead a busy NIGHT SHIFT, ensuring tasks are completed, escalations managed, and communications with reception and other departments are efficient. A friendly, proactive approach and fluent English are essential.