Assistant Manager

Top Oil; Ireland; On-site; EUR 38,000 - 46,000; Full time

Job summary

Top Oil is seeking an Assistant Manager for our service station in Newtownmountkennedy, Co. Wicklow. You will help the store operate efficiently and deliver excellent customer service and fresh food offerings in a clean, safe environment.

You will support recruitment, staff development, and day-to-day operations while working to meet targets for costs and sales. The role requires flexibility across days, evenings, weekends and nights at this busy site.

Qualifications

• Minimum 2–5 years store management experience in Catering/Hospitality/Quick Service.
• Able to inspire, lead and motivate staff.
• Professional demeanour and customer-focused.
• Excellent organisational and team leadership skills.

Responsibilities

• Management of recruitment & selection/training & development requirements for the store
• Support store manager in day to day operations to ensure smooth running
• Ensure the store operates safely at all times
• Ensure all staff are fully trained
• Build and maintain high sales and profits
• Investigate and respond to customer complaints
• Operate within the guidelines of the law at all times
• Meet set targets with regard to food costs, labour costs, customer counts and mystery shopper
• Ability to plan and prioritise
• Flexibility to work days, evenings, weekends and nights
• Complete ad hoc administration duties as required

Skills

People Management

Leadership

Customer service

Organisational skills

Job description

Top Oil has a vacancy for an Assistant Manager. The position is based in our Top Oil Service Station in Newtownmountkennedy, Co. Wicklow.

Primary Purpose of the Role:

The Assistant Manager will ensure the store operates efficiently and effectively and provide our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To deliver on key store targets through effective management of people and operations.

Your Responsibilities:

• Management of all recruitment & selection/training & development requirements for the store
• Support store manager in the day to day operations to ensure a smooth and efficient running of the site
• Ensure the store is operating safely at all times
• Ensure all staff are fully trained
• Build and maintain high sales and profits
• Investigate and respond directly to customer complaints
• Operate within the guidelines of the law at all times
• Meet set targets with regard to food costs, labour costs, customer counts and mystery shopper
• Ability to plan and prioritise
• Flexibility is key in this role as you will be required to work a mixture of days, evenings, weekends and nights
• To complete any ad hoc administration duties as required to ensure the smooth running of the store

Experience and Qualifications

• A minimum of 2 - 5 years Store Management experience in the Catering/Hospitality/Quick Service Food industry is required
• The ability to inspire, lead and motivate employees through support and development
• Ability to conduct yourself in a professional manner at all times
• Customer focused, innovative, motivating and energetic are key attributes required for this hands on role
• Excellent organisational and team leader skills, self-motivated, enthusiastic, and have a positive attitude towards work

Personal Characteristics, Knowledge & Skills

• People Management experience is essential
• Develop and maintain a good team spirit with all store staff
• Excellent customer service skills and a professional demeanour
• Ability to follow Health and Safety regulations
• Excellent interpersonal skills, ability to work harmoniously with people at all levels within the organisation

Top Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants