Assistant Manager

Weir & Sons; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

Weir & Sons is seeking an experienced Assistant Manager to support daily operations in our jewellery retail outlet. You will help staff on the sales floor, handle administrative duties and ensure outstanding customer service.

Key duties include staff coaching, training new team members, rostering support, stock inspection, handling escalated customer issues and contributing to P&L awareness. You will work with the Department Manager to drive sales and maintain visual merchandising standards.

Qualifications

• Minimum 2 years jewellery retail experience.
• Excellent verbal communication and presentation.
• Proven leadership and initiative.
• Confident with high-end clientele.
• Organised and goal oriented.

Responsibilities

• Assist in daily store operations and staff support.
• Coach and develop sales associates.
• Help with staff rosters and training.
• Inspect stock and manage visual merchandising.
• Resolve escalated customer issues.
• Support with clienteling and new client acquisition.
• Maintain high level of customer service.
• Ensure compliance with store policies.

Skills

Customer service

Leadership

Communication

Staff training

Rostering

Clienteling

Inventory accuracy

Job description

At Weir and Sons, we are currently looking for an experienced Assistant Manager to join the team.

The Role

You will be responsible for making sure that the daily operations of a retail outlet run smoothly by supporting staff on the sales floor and handling administrative duties. Your duties include inspecting stock, resolving customer complaints, training new team members, supporting with staff rosters, and working along the Department Manager.

As an Assistant Manager at Weir & Sons you will:

• Develop, train and continuously motivate associates towards achieving and exceeding personal and category sales objectives while applying retail excellence.
• Demonstrate leadership by playing an active role on the selling floor, coaching and team.
• Manage and lead team efforts in clienteling including effective usage of client books towards new client acquisition and retention.
• Meet set category and consignment % of total business goals as defined by management.
• Support the sales process as needed.
• Assist in facilitating solutions to customer issues in addition to directly managing escalated customer issues or complaints.
• Support sales staff with consignments.
• Ensure the highest level of customer service.
• Compliance with Policies and Procedures.
• Enforce compliance with policies and procedures.

Reporting

• Perform daily reporting and analysis as directed.
• Ensure store visual merchandising standards are met and maintained.
• Support the Visual Merchandising Manager in planning and executing any necessary changes in visual environment.
• Review sales frequently and take action on visual merchandising to maximize sales.

Staff Training and Development

• Coaching on the spot of sales associates to give clear constructive feedback based on facts and observations.
• Assist Store Manager by making recommendations towards the recruitment and development of associates.
• Identify associates training needs to be shared with the Store Manager to implement regular category meetings.
• Providing training and direction to staff.
• Shared responsibility for P&L of the store.
• Maintaining inventory accuracy and shrink rates within company standards by regularly following up with operations and executing initiatives as needed.

Requirements

• The ideal candidate will thrive in a fast-paced environment.
• Be an expert in customer service and be a natural leader.
• At least 2 years Jewellery Retail experience.
• Excellent verbal communication, and the ability to convey important information clearly and effectively.
• Strong leadership and initiative.
• Excellent delegator and mediator.
• Responsible, goal oriented and organized.
• Confident, proactive, and willing to take challenges.
• Professionally presented.
• Be articulate with an outgoing and friendly personality.
• Be confident in dealing with high end clients with an ability to read and understand people.
• Have initiative and demonstrate an ability to lead others by your example.
• Previous jewellery/luxury retail industry experience.