Counter Manager

Teamworx Ltd; Limerick; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Training and development opportunities

Job summary

Teamworx Ltd in Limerick is seeking an experienced Counter Manager to lead a luxury watch and jewellery counter. You will drive sales while delivering an exceptional client experience, blending hands-on selling with team leadership and daily counter operations.

The role emphasizes coaching, performance management, and maintaining high-value client relationships, with a focus on premium brand standards and market-leading service.

Qualifications

• Proven experience in luxury retail, ideally within watches or fine jewellery.
• Prior experience in a supervisory, team leader, or counter management role.
• Strong track record of meeting and exceeding sales targets, both personally and as a team.

Responsibilities

• Lead, motivate, and coach a team of Sales Consultants to achieve individual and counter sales targets.
• Set daily priorities, allocate tasks, and manage rotas/coverage across the counter.
• Support onboarding and ongoing development of team members' product knowledge and selling skills.
• Lead by example in delivering an exceptional, personalised shopping experience.
• Build and maintain relationships with high-value clients, encouraging repeat business and loyalty.
• Handle escalated customer queries, complaints, or complex sales with professionalism.
• Drive counter sales performance, monitoring KPIs and individual/team targets.
• Analyse sales data and identify opportunities to improve performance.
• Advise on and assist with the sale of watches and fine jewellery, demonstrating strong product expertise.
• Oversee the visual presentation of the counter, ensuring displays reflect luxury brand standards.
• Manage stock levels, stock takes, and inventory accuracy.
• Liaise with suppliers/brands regarding new collections, launches, and stock replenishment.
• Ensure security procedures for high-value stock are strictly followed.
• Oversee accurate processing of transactions and daily reconciliation.
• Manage customer orders, special requests, repairs, and servicing follow-ups.
• Prepare reporting for the Store Manager on counter performance, stock, and team matters.
• Act as a senior ambassador for the brand, upholding its values and reputation.
• Lead or support in-store events, promotions, and brand launches.

Skills

Leadership

Communication

Sales driven

Product knowledge

Job description

Limerick, Ireland | Posted on 13/09/2026

We are currently recruiting an experienced Counter Manager on behalf of an established retailer to lead their watch and jewellery counter in Limerick.

The successful candidate will be responsible for driving sales performance while delivering an exceptional luxury client experience. This role combines hands-on selling with team leadership and day-to-day operational ownership of the counter.

Key Responsibilities

Lead, motivate, and coach a team of Sales Consultants to achieve individual and counter sales targets.

Set daily priorities, allocate tasks, and manage rotas/coverage across the counter.

Support onboarding and ongoing development of team members' product knowledge and selling skills.

Lead by example in delivering an exceptional, personalised shopping experience.

Build and maintain relationships with high-value clients, encouraging repeat business and loyalty.

Handle escalated customer queries, complaints, or complex sales with professionalism.

Sales and Performance Management

Drive counter sales performance, monitoring KPIs and individual/team targets.

Analyse sales data and identify opportunities to improve performance.

Advise on and assist with the sale of watches and fine jewellery, demonstrating strong product expertise.

Counter & Stock Management

Oversee the visual presentation of the counter, ensuring displays reflect luxury brand standards.

Manage stock levels, stock takes, and inventory accuracy.

Liaise with suppliers/brands regarding new collections, launches, and stock replenishment.

Ensure security procedures for high-value stock are strictly followed.

Administrative Duties

Oversee accurate processing of transactions and daily reconciliation.

Manage customer orders, special requests, repairs, and servicing follow-ups.

Prepare reporting for the Store Manager on counter performance, stock, and team matters.

Brand Representation

Act as a senior ambassador for the brand, upholding its values and reputation.

Lead or support in-store events, promotions, and brand launches.

Requirements

Experience

Proven experience in luxury retail, ideally within watches or fine jewellery.

Prior experience in a supervisory, team leader, or counter management role.

Strong track record of meeting and exceeding sales targets, both personally and as a team.

Skills

Strong leadership, coaching, and people-management skills.

Excellent communication and interpersonal skills.

Commercial awareness with the ability to interpret sales data and drive performance.

Exceptional attention to detail in handling and presenting luxury goods.

Attributes

Passionate about luxury watches/jewellery and delivering excellent customer service.

Professional appearance and demeanour.

Adaptable, proactive, and results-driven, with the ability to lead under pressure.

What We Offer

A dynamic and supportive working environment.

Competitive salary and performance-based bonuses.

Training and development opportunities to support career progression.