Customer Service Executive

Weir & Sons; Dublin; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

22 days annual leave pro rata

Staff discount in Weir & Sons and McD…

Company funding on industry specific资格

Tax saver scheme

Bike to work scheme

Training courses for brand partners

Job summary

Weir & Sons, a luxury jewellery retailer in Dublin, is seeking an Aftersales Assistant to join the Customer Service Department at the Grafton Street store. The role combines office administration, sales and front-of-house customer service to support premium brand partners and valued clients.

The position offers a 37.5-hour week across Monday to Saturday with overtime paid for bank holidays and late trading as rostered.

Qualifications

• Customer-focused with initiative and teamwork.
• Excellent phone manner and professional presentation.
• Previous office administration or customer service experience.
• Experience in jewellery or luxury retail preferred.
• Strong ability to read client demands and solve problems.

Responsibilities

• A mix of office administration, sales and front-of-house duties.
• Provide outstanding after-sales service to clients and brand partners.
• Rostered hours: Mon–Sat with potential overtime for bank holidays and late trading.
• Maintain organised records and handle customer inquiries with care.

Skills

Customer service

Phone etiquette

Attention to detail

Luxury retail

Communication

Tools

Microsoft Office

Job description

Weirs pride themselves on being a renowned family run business, with fourth and fifth generation family members currently working at Weirs. Having been passed down through successive generations, each have made their own amendments and adjustments to suit the needs of present customers.

Weir & Sons of the 21st century is a business which combines the talents of vibrant staff with the tradition of quality and service of days gone past. We pride ourselves on maintaining a wide diversity of luxury goods, catering for all budgets and tastes, with designs of the highest quality from leading manufacturers around the world.

Weir and Sons is home to a wide range of departments which boast handpicked first-class staff, with quality customer service skills and expert knowledge in their sector. All Weir & Sons employees are trained to the highest standard.

Weir and Sons is searching for an Aftersales Assistant within our Customer Service Department in our Grafton Street store.

The successful candidate working as part of our dedicated After Sales department will be passionate about providing an excellent level of customer service to our clients in conjunction with our premium brand partners.

The Role:

This role will involve a mixture of office administration, sales as well as front of house customer service.

Hours 37.5 working week, rostered 5 days over 7 Mon to Sat 9.30am to 6pm Sunday 12pm to 6pm. In addition to the core hours, you would be expected to be available to work Bank Holidays and late-night trading if rostered for them (overtime would be paid for any such hours)

About you:

• Customer focused with the ability to work well in a structured team environment and with a strong initiative.
• Proficiency in Microsoft Office
• Professionally presented and articulate with an outgoing and friendly personality
• Previous office administration, call centre or customer service experience preferable.
• Have excellent phone manner and attention to detail is essential.
• Be confident in dealing with our clients and our premium brand partners and can read and understand the demands in a luxury after sales market.
• Strong analytical and problem-solving skills with the ability to find solutions
• Strong ability to work and communicate with other.
• Previous jewellery/luxury retail industry experience
• Administration or Receptionist experience/Hospitality sector

• 22 days annual leave pro rata
• Staff discount in Weir & Sons and McDowells Jewellers
• Company funding on industry specific qualifications
• Tax saver scheme
• Bike to work scheme
• Training courses for brand partners fully paid

Weir & Sons is an equal opportunity employer