Manager

LYNOTT JEWELLERY HOLDINGS LIMITED; Dún Laoghaire-Rathdown; On-site; EUR 60,000 - 80,000; Full time

Job summary

LYNOTT JEWELLERY HOLDINGS LIMITED, Dundrum concession, is looking for a Store/Concession Manager to lead our luxury jewellery counter. You will own people leadership, commercial performance, and day-to-day operations, while serving as the on-counter HR contact and maintaining outstanding customer service standards.

You will drive sales, manage targets, and develop a high-performing team with strong stock control, VM, and cost management.

Qualifications

• Proven experience as a Retail Manager or equivalent senior role.
• Strong people management and HR experience.
• Luxury retail selling experience essential.
• Demonstrated success in hitting and driving sales targets.
• Experience selling luxury or premium products (jewellery strongly preferred).
• Strong background in retail operations, stock, VM, and cost control.

Responsibilities

• Act as on-counter HR point of contact and lead performance management.
• Take full ownership of sales targets, KPIs, and daily/weekly/monthly targets.
• Deliver ongoing sales, product, and service training to the team.
• Provide clear reporting and insights on performance to Head Office.

Skills

People leadership

Luxury retail selling

Sales target achievement

Customer service

Job description

Brown Thomas Dundrum, Dundrum Town Centre, Ballinteer Ave, Co. Dublin,

Map Share/Print

Job Description

LYNOTT is seeking experienced a Store / Concession Manager to lead our luxury jewellery concessions in Dundrum. This role carries full responsibility for people leadership, commercial performance, and operational excellence, while acting as the primary HR point of contact on counter. This is a sales-driven, target-focused management role and is not suitable for candidates without proven luxury retail selling and people management experience.

Key Responsibilities

People Leadership & HR

• Act as the on-counter HR point of contact for the team


• Lead, motivate, and manage a high-performing retail team


• Run structured performance management and improvement programmes


• Set clear expectations and hold team members accountable


• Manage attendance, conduct, probation, and day-to-day people matters


• Build a strong, positive, and performance-led team culture

Sales Leadership & Commercial Performance

• Take full ownership of sales targets and KPIs


• Implement, communicate, and drive daily, weekly, and monthly targets


• Lead by example on the shop floor with exceptional luxury selling standards


• Demonstrate advanced luxury sales techniques (clienteling, upselling, emotional selling)


• Drive conversion, ATV, repeat business, and customer loyalty


• Analyse performance data and take corrective action

Learning, Development & Training

• Deliver ongoing sales, product, and service training


• Coach and develop team members to improve individual and store performance


• Identify skill gaps and implement tailored development plans


• Support onboarding and continuous learning initiatives

Reporting, Costs & Commercial Control

• Prepare and submit daily, weekly, and monthly trade reports


• Track performance against targets and budgets


• Manage staff costs, rota efficiency, and commercial wage control


• Provide clear insights and reporting to Head Office

Stock, VM & Operations

• Full responsibility for stock management and accuracy


• Lead and oversee stock takes and loss prevention


• Ensure visual merchandising standards are consistently executed


• Manage launches, VM changes, and promotional activity


• Maintain operational excellence and compliance at all times

Stakeholder Management

• Represent LYNOTT professionally within Dundrum.


• Build strong working relationships with centre management and key stakeholders


• Act as the main point of contact between the store and Head Office

Essential Experience (Non-Negotiable)

Proven experience as a Retail Manager (or equivalent senior role)

Strong people management and HR experience

Luxury retail selling experience essential

Demonstrated success in hitting and driving sales targets

Experience selling luxury or premium products (jewellery strongly preferred)

Strong background in retail operations, stock, VM, and cost control

Ideal Background

Jewellery, fashion, beauty, or premium lifestyle retail

Experience working in a luxury retail environment

Confident managing high-value customers and premium brand standards

Skills & Attributes

Inspiring leader with strong shop-floor

• Sector: wholesale and retail trade; repair of motor vehicles and motorcycles

Career Level

• Managerial