AI Solutions Engineer (Pre-Sales) for Enterprise Value

OpenAI; Dublin; Hybrid; EUR 90,000 - 150,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

OpenAI is seeking an experienced pre-sales Solutions Engineer to partner with Digital Native customers and drive tangible business value from ChatGPT and the OpenAI API. You will work with senior stakeholders to understand pre-sales needs, guide AI strategy, and identify high-value use cases and architectures.

This Dublin-based role follows a hybrid model with three days in the office per week and relocation support for new hires.

Qualifications

• 5+ years of experience in a technical pre-sales role.
• Full professional fluency in English.
• Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products.
• Experience providing security and compliance support.
• Have industry experience in programming languages like Python or JavaScript and working with REST APIs.
• Have delivered prototypes of Generative AI solutions and knowledge of network/cloud architecture.
• Are an effective presenter and communicator who can translate business and technical topics to senior leaders.
• Own problems end-to-end and are willing to learn new concepts as needed.

Responsibilities

• Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
• Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers’ business needs and deliver substantial business value, including building demos, scoping use cases, and recommending architecture patterns.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying feedback and identifying themes across customers.
• Serve as the first line of defense for security and compliance questions, guiding customers toward relevant resources and escalating complex requirements.

Skills

Pre-sales experience

English fluency

IT security knowledge

Python/JavaScript

REST APIs

Generative AI knowledge

Cloud/network architecture

Presentation skills

Tools

Python

JavaScript

REST APIs

Job description

OpenAI is seeking an experienced pre-sales Solutions Engineer to partner with Digital Native customers and drive tangible business value from ChatGPT and the OpenAI API. You will work with senior stakeholders to understand pre-sales needs, guide AI strategy, and identify high-value use cases and architectures.

This Dublin-based role follows a hybrid model with three days in the office per week and relocation support for new hires.