Senior AI Solutions Engineer (Pre-Sales)

Intercom; Dublin; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Equity

Comprehensive health coverage

Flexible paid time off

Paid Parental Leave

401k plan & match

Bicycle storage

Fun events

Job summary

A customer service technology firm in Dublin is seeking a Solutions Engineer to join their Customer Solutions Team. You will engage with customers as a trusted advisor throughout the sales cycle, ensuring their needs are met with AI-powered solutions. The ideal candidate has a minimum of 5 years in a technical pre-sales role, strong problem-solving abilities, and excellent communication skills. This role offers a competitive salary, equity, and flexible working arrangements within a collaborative environment.

Qualifications

• Minimum of 5 years in a technical pre-sales role.
• Experience managing C-Level technical relationships.
• Strong technical acumen and presentation skills.

Responsibilities

• Lead technical discovery to identify customer needs.
• Deliver exceptional pre-sales experiences.
• Design tailored Proof of Concepts (POCs).
• Collaborate with Product and Engineering teams.
• Commit to customer success.

Skills

Technical pre-sales

Problem-solving

Communication

Collaboration

Empathy

Job description

A customer service technology firm in Dublin is seeking a Solutions Engineer to join their Customer Solutions Team. You will engage with customers as a trusted advisor throughout the sales cycle, ensuring their needs are met with AI-powered solutions. The ideal candidate has a minimum of 5 years in a technical pre-sales role, strong problem-solving abilities, and excellent communication skills. This role offers a competitive salary, equity, and flexible working arrangements within a collaborative environment.