AI Services Consultant — Hybrid CX Onboarding Lead

Zendesk Group; Dublin; Hybrid; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Flexible working hours

Collaborative office environment

Job summary

A leading software company in Dublin is looking for an AI Service Consultant to lead customer onboarding projects. You will guide clients through AI product implementations, clarify their objectives, and ensure successful go-live events. The ideal candidate is fluent in English and either French or German, experienced in customer experience automation, with strong project management skills. This hybrid role requires office attendance once a week.

Qualifications

• Experienced in client onboarding and service delivery at SaaS companies.
• Hands-on experience with CRM tools for managing customer support.
• Solid understanding of technical and solution architecture concepts.

Responsibilities

• Lead customer onboarding with a focus on AI agent solutions.
• Clarify customer vision linked to their objectives and KPIs.
• Develop best practices for AI solutions and support customer launch activities.

Skills

Fluent in English

Fluency in French or German

Experience in CX automation

Project management skills

Relationship management

Tools

Zendesk

Salesforce

Job description

A leading software company in Dublin is looking for an AI Service Consultant to lead customer onboarding projects. You will guide clients through AI product implementations, clarify their objectives, and ensure successful go-live events. The ideal candidate is fluent in English and either French or German, experienced in customer experience automation, with strong project management skills. This hybrid role requires office attendance once a week.