AI Engineer: Salesforce & GenAI for Customer Contact

CarTrawler; Dublin; On-site; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay and benefits

Generous time off and flexible working

Comprehensive wellbeing support

Growth and recognition culture

Everyday perks like subsidised canteen and active Sports & Social Club

Job summary

A global travel tech company is seeking an AI Engineer based in Dublin, Ireland. The ideal candidate will design and optimize AI-powered features for Salesforce Service Cloud. This role requires over 5 years of software engineering experience with a strong focus on GenAI and integration capabilities. The company offers competitive pay, generous time off, and a comprehensive benefits package, including health insurance and development opportunities. Join a diverse team committed to making an impact through innovative travel technology.

Qualifications

• 5+ years’ experience in software engineering or platform development.
• Strong hands-on experience building solutions on Salesforce Service Cloud.
• Practical experience with GenAI or LLM-based solutions.

Responsibilities

• Design, build and optimise AI-powered features within Salesforce Service Cloud.
• Develop and iterate LLM-powered prompts and workflows.
• Embed safety and compliance best practices across AI solutions.

Skills

Software engineering/platform development

Salesforce Service Cloud

GenAI or LLM-based solutions

APIs and system integrations

Customer-first mindset

Cross-functional collaboration

Curiosity and willingness to learn

Tools

Salesforce

Apex

Flows

Job description

A global travel tech company is seeking an AI Engineer based in Dublin, Ireland. The ideal candidate will design and optimize AI-powered features for Salesforce Service Cloud. This role requires over 5 years of software engineering experience with a strong focus on GenAI and integration capabilities. The company offers competitive pay, generous time off, and a comprehensive benefits package, including health insurance and development opportunities. Join a diverse team committed to making an impact through innovative travel technology.