AI-Driven Customer Success Architect

Salesforce, Inc.; Ireland; On-site; EUR 90,000 - 120,000; Full time

Job summary

Salesforce is seeking an experienced Customer Success professional in Ireland to guide large enterprise customers through adoption, expansion, and value realization of our Slack platform. You will partner with executives, Slack admins, and cross-functional teams to drive strategic outcomes.

In this role, you’ll lead 1:1 engagements, orchestrate workshops, and mentor customers on best practices. A SaaS background and strong leadership are essential to succeed in a fast-paced environment.

Qualifications

• 5+ years of relevant work experience in customer-facing customer success, account management or strategic consulting roles (SaaS experience preferred)
• You are passionate about the future of work and positively impacting the working lives of people in large organizations
• Strong leadership, committed priority management and high emotional intelligence
• Proven track record of excelling in fast-paced environments and taking initiative
• Consider program management a strength and have experience using joint sponsorship to execute against deadlines within complex organizations
• Passion for building trust and communicating with a broad range of partners: Senior executives, business owners, Slack administrators, developers and day-to-day Slack users
• Diplomacy, tact and poise under pressure when working through customer issues
• Experience in an enterprise solutions sales environment and ability to partner with Account Executives in their development and closure of sales opportunities is preferred

Responsibilities

• Educate customers on features and functionality through 1:1 engagements, providing actionable recommendations to increase product adoption and customer health
• Work closely with Slack customers to understand the motivation, business drivers, strategic goals and desired business outcomes for your portfolio of customers
• Collaborate with key business and technical stakeholders across customer organizations to drive product adoption and customer transformation
• Analyze qualitative and quantitative customer data to produce insights and create a clear POV that will improve the health of the customer, mitigate risk and increase adoption and consumption
• Build positive relationships with both internal and external stakeholders to drive faster time to value for our customers
• Facilitate workshops with customers on best known practices, including sponsorship, governance, operating model, adoption, internal Champions network, platform maturity and adoption techniques
• Contribute to the library of customer success assets (customer references, case studies) and thought leadership (methodology, point of view, white papers)
• Transform customers into passionate advocates who excel in our solutions and champion the Slack brand

Skills

Leadership

Priority management

Emotional intelligence

Initiative

Diplomacy

Communication

Job description

Salesforce is seeking an experienced Customer Success professional in Ireland to guide large enterprise customers through adoption, expansion, and value realization of our Slack platform. You will partner with executives, Slack admins, and cross-functional teams to drive strategic outcomes.

In this role, you’ll lead 1:1 engagements, orchestrate workshops, and mentor customers on best practices. A SaaS background and strong leadership are essential to succeed in a fast-paced environment.