AI Data Service Ops Lead – Safety & QA Team Growth

TikTok; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

TikTok in Dublin is seeking an AI Data Service Operations, Safety Model Data Team Leader to grow and manage the Safety Model Data team, oversee labeling projects, and partner with stakeholders to drive performance.

The role requires leadership in trust and safety, strong communication, ability to translate business needs into data processes, and collaboration with global teams to deliver high-quality data insights.

Qualifications

• Bachelor’s degree and above or equivalent working experience in a short video product user industry.
• At least 1-year of Leadership experience in trust and safety or policy in a major tech or media company.
• Be familiar with the business logic of labeling and working mode of the upstream and downstream teams.
• A fast learner who has the ability to embrace a fast-paced working environment.
• Strong communication, interpersonal, and presentation skills.
• Comfortable reporting to, or collaborating with, all levels of management and broader stakeholders.

Responsibilities

• Grow the QA team and oversee their day-to-day management.
• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
• Responsible for localizing working processes and strategies, managing the labeling projects with the Quality Analysts and providing the labeling results in line with expectations.
• Provide efficient and timely data through performance management practices, and deliver reports to business teams when required.
• Be solution driven with regional and global strategy in mind, and be proactive in delivering these solutions.
• Excellent communication skills, leading diverse teams, and facilitating an atmosphere of communication & collaboration.
• Conduct interviews & other hiring process duties to successfully grow out teams with qualified & capable people.

Skills

Leadership

Communication

Interpersonal skills

Presentation skills

Hiring

Team management

Education

Bachelor's degree or equivalent

Tools

Data Power

Working Hours tool

Job description

TikTok in Dublin is seeking an AI Data Service Operations, Safety Model Data Team Leader to grow and manage the Safety Model Data team, oversee labeling projects, and partner with stakeholders to drive performance.

The role requires leadership in trust and safety, strong communication, ability to translate business needs into data processes, and collaboration with global teams to deliver high-quality data insights.