Aftersales Booking & Service Advisor

Mercedes-Benz South Dublin; Cobh; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary & bonus

Fast-paced team environment

Training & development

Modern offices

Onsite car parking

PRSA contributions

VHI Employee Assistance Programme

Flu vaccine

Eye test

Cycle to work scheme

Job summary

Mercedes-Benz South Dublin is seeking a proactive customer service adviser to handle inbound and outbound calls, book service or repair work, and coordinate with the workshop. You will document customer issues, manage scheduling, and update records in the DMS and CRM systems.

The role requires excellent communication, strong organisational skills, and the ability to work in a fast-paced environment while delivering high levels of customer satisfaction.

Qualifications

• Experience in a similar role in the motor industry preferred.
• Excellent administration and IT skills.
• Strong telephone skills and communication abilities.
• Familiarity with Keyloop DMS or similar systems is advantageous.

Responsibilities

• Handle inbound and outbound calls to book service or repair work.
• Identify customer issues and document symptoms and required work.
• Coordinate with workshop and service advisers on job details.
• Record and update customer information in the DMS and CRM platforms.
• Follow up with customers after service and inform about new products or services.
• Escalate customer complaints as needed and maintain accurate records.

Skills

Customer service

Administration

Telephone skills

IT skills

DMS experience

Tools

Keyloop DMS

Job description

Mercedes-Benz South Dublin is seeking a proactive customer service adviser to handle inbound and outbound calls, book service or repair work, and coordinate with the workshop. You will document customer issues, manage scheduling, and update records in the DMS and CRM systems.

The role requires excellent communication, strong organisational skills, and the ability to work in a fast-paced environment while delivering high levels of customer satisfaction.