Account Manager, Italy

Meta Careers; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Meta Careers in Dublin, Ireland is seeking an Account Manager to own and manage a portfolio of clients, driving revenue and best-practice adoption. You will deliver strategic advice, educate customers, and enhance satisfaction across clients, partners, and agencies where relevant.

Responsibilities include growing revenue, leading strategic conversations with C-level stakeholders, analyzing data to improve processes, and coordinating education and adoption programs across Facebook products.

Responsibilities

• Grow revenue and education with clients, partners and agencies.
• Partner with Customer Insights and Direct Marketing to drive adoption programs.
• Develop client strategy, knowledge sharing and continuous improvement.
• Analyse data to identify trends and improve support processes.
• Optimise campaigns and scale programmatic initiatives.
• Lead strategic conversations with C‑level stakeholders and report progress.
• Be lead point of contact for client portfolio including escalation.
• Gather feedback to improve ad products and customer experience.
• Deliver consultative support and education on Facebook products.

Job description

# Account Manager, ItalyDublin, Ireland Business Development+ 4 moreApply nowThe role of the Account Manager will be to establish, own and manage a portfolio of clients, focusing on driving revenue and best-practice adoption. They will achieve this through understanding their customers' challenges and recommending tailored account plans and solutions by delivering strategic advice to drive client success, customer education, and customer satisfaction.An appetite for identifying and executing opportunities to drive growth and success for their portfolio of clients is highly valued.---## Account Manager, Italy Responsibilities* Grow revenue, education and solution adoption with Clients, Partners and Agencies where relevant* Partner with Customer Insights and Direct Marketing to facilitate education and solution adoption programs* Help develop client strategy, continuous improvement and knowledge sharing initiatives* Analyse data to identify trends to enhance our customer support processes and improve team efficiency* Optimize campaigns and identify programmatic ways to do this at scale* Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the adapt to feedback and adjust plans accordingly* Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues* Gather agency and partner feedback to enhance ad products and the customer experience* Deliver consultative support and up-to-date education on our Facebook products