Account Coordinator: Corporate Payments & Client Growth

U.S. Bank; Ireland; Hybrid; EUR 40,000 - 52,000; Full time

Job summary

U.S. Bank's Elavon Bankcard Operations Europe is seeking an Account Coordinator for a 10-month fixed-term contract in Ireland. You will provide essential support to Commercial Program Administrators, manage client inquiries, and help optimize card programs, ensuring a premium client experience.

This role offers a hybrid work arrangement with three days on-site at a U.S. Bank location and opportunities to contribute to improving processes and customer outcomes within the payments space.

Qualifications

• Minimum of 2 years’ experience in a customer service, account management or customer-facing role.
• Fluent in English, both written and spoken. Additional European languages are a strong advantage
• Previous experience in the financial services, credit card, or payments sector
• Proven ability to work effectively under pressure in a fast-paced environment

Responsibilities

• Provide ongoing support to Commercial Program Administrators, enabling effective management, control and optimisation of their credit card programs
• Ensure timely, professional and effective resolution of customer queries and complex issues, applying a strong sense of urgency and customer focus
• Promote best-practice standards and ensure operational processes are robust, efficient, and consistently applied
• Drive continued program usage and spend through proactive engagement and value-added support
• Support accounting, reconciliation and optimisation activities, while identifying opportunities to upsell more efficient and relevant products
• Analyse client program reporting requirements, ensuring insights and outputs are aligned with client needs and business objectives
• Liaise with third-party service providers to ensure seamless delivery and an exceptional end-to-end customer experience
• Identify, recommend and implement process improvements to enhance efficiency, accuracy and overall service quality

Job description

U.S. Bank's Elavon Bankcard Operations Europe is seeking an Account Coordinator for a 10-month fixed-term contract in Ireland. You will provide essential support to Commercial Program Administrators, manage client inquiries, and help optimize card programs, ensuring a premium client experience.

This role offers a hybrid work arrangement with three days on-site at a U.S. Bank location and opportunities to contribute to improving processes and customer outcomes within the payments space.