Account Coordinator

U.S. Bank; Ireland; Hybrid; EUR 40,000 - 52,000; Full time

Job summary

U.S. Bank's Elavon Bankcard Operations Europe is seeking an Account Coordinator for a 10-month fixed-term contract in Ireland. You will provide essential support to Commercial Program Administrators, manage client inquiries, and help optimize card programs, ensuring a premium client experience.

This role offers a hybrid work arrangement with three days on-site at a U.S. Bank location and opportunities to contribute to improving processes and customer outcomes within the payments space.

Qualifications

• Minimum of 2 years’ experience in a customer service, account management or customer-facing role.
• Fluent in English, both written and spoken. Additional European languages are a strong advantage
• Previous experience in the financial services, credit card, or payments sector
• Proven ability to work effectively under pressure in a fast-paced environment

Responsibilities

• Provide ongoing support to Commercial Program Administrators, enabling effective management, control and optimisation of their credit card programs
• Ensure timely, professional and effective resolution of customer queries and complex issues, applying a strong sense of urgency and customer focus
• Promote best-practice standards and ensure operational processes are robust, efficient, and consistently applied
• Drive continued program usage and spend through proactive engagement and value-added support
• Support accounting, reconciliation and optimisation activities, while identifying opportunities to upsell more efficient and relevant products
• Analyse client program reporting requirements, ensuring insights and outputs are aligned with client needs and business objectives
• Liaise with third-party service providers to ensure seamless delivery and an exceptional end-to-end customer experience
• Identify, recommend and implement process improvements to enhance efficiency, accuracy and overall service quality

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Title

Account Coordinator

Duration

10 month Fixed term Contract

Team

Corporate Payment Systems (CPS) Bankcard Operations Europe

Overview

Elavon Bankcard Operations delivers a comprehensive suite of corporate payment solutions, including commercial credit cards, purchasing cards, and automated payables, enabling large corporate clients to effectively manage, control, and optimise their employee spend. We are currently seeking a dynamic, motivated and results-driven Account Coordinator to join our high-performing support team. This role is critical in ensuring the ongoing success of our corporate card programmes and delivering an exceptional client experience.

Duties & Responsibilities

• Provide ongoing support to Commercial Program Administrators, enabling effective management, control and optimisation of their credit card programs
• Ensure timely, professional and effective resolution of customer queries and complex issues, applying a strong sense of urgency and customer focus
• Promote best-practice standards and ensure operational processes are robust, efficient, and consistently applied
• Drive continued program usage and spend through proactive engagement and value-added support
• Support accounting, reconciliation and optimisation activities, while identifying opportunities to upsell more efficient and relevant products
• Analyse client program reporting requirements, ensuring insights and outputs are aligned with client needs and business objectives
• Liaise with third-party service providers to ensure seamless delivery and an exceptional end-to-end customer experience
• Identify, recommend and implement process improvements to enhance efficiency, accuracy and overall service quality

Requirements

• Minimum of 2 years’ experience in a customer service, account management or customer-facing role
• Fluent in English, both written and spoken. Additional European languages are a strong advantage
• Demonstrated strong time management and prioritisation skills, with the ability to meet deadlines consistently
• Self-motivated and proactive, capable of managing workload independently and prioritising competing demands
• Previous experience in the financial services, credit card, or payments sector
• Proven ability to work effectively under pressure in a fast-paced environment

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends.

Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

Elavon is wholly-owned by U.S. Bank, which just happens to be one of the world’s most ethical companies.

Whichever part of the company you join, you’ll soon see that we help our customers and communities thrive. And we’ll do the same for you, too. From day one, you’ll find ample opportunities to grow. A variety of projects to work on. A host of new skills to learn. And you’ll be surrounded by people who’ve got your back, and who’ll do everything they can to make sure you’re happy and fulfilled.