Account Coordinator, Corporate Card Programs

Elavon Europe; Dublin; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Market-competitive compensation

Performance-based incentives

Financial wellbeing benefits

Career development opportunities

Job summary

Elavon Europe is seeking an Account Coordinator to join the Corporate Payment Systems Bankcard Operations Europe team for a 10-month fixed-term contract. You will provide essential support to program administrators, resolve customer queries, and drive program usage while ensuring robust processes and high-quality client service.

The role requires at least 2 years in a customer-facing position, English fluency, strong time management, and the ability to work under pressure in a fast-paced

Qualifications

• Minimum of 2 years’ experience in a customer service, account management or customer-facing role.
• Fluent in English, both written and spoken. Additional European languages are a strong advantage
• Demonstrated strong time management and prioritisation skills, with the ability to meet deadlines consistently
• Self-motivated and proactive, capable of managing workload independently and prioritising competing demands
• Previous experience in the financial services, credit card, or payments sector
• Proven ability to work effectively under pressure in a fast-paced environment

Responsibilities

• Provide ongoing support to Commercial Program Administrators, enabling effective management, control and optimisation of their credit card programs
• Ensure timely, professional and effective resolution of customer queries and complex issues, applying a strong sense of urgency and customer focus
• Promote best-practice standards and ensure operational processes are robust, efficient, and consistently applied
• Drive continued program usage and spend through proactive engagement and value-added support
• Support accounting, reconciliation and optimisation activities, while identifying opportunities to upsell more efficient and relevant products
• Analyse client program reporting requirements, ensuring insights and outputs are aligned with client needs and business objectives
• Liaise with third-party service providers to ensure seamless delivery and an exceptional end-to-end customer experience
• Identify, recommend and implement process improvements to enhance efficiency, accuracy and overall service quality

Skills

Customer service experience

English fluency

Time management

Self-motivated

Can work under pressure

Financial services/payments experience

Job description

Elavon Europe is seeking an Account Coordinator to join the Corporate Payment Systems Bankcard Operations Europe team for a 10-month fixed-term contract. You will provide essential support to program administrators, resolve customer queries, and drive program usage while ensuring robust processes and high-quality client service.

The role requires at least 2 years in a customer-facing position, English fluency, strong time management, and the ability to work under pressure in a fast-paced