Account Coordinator

Elavon, Inc.; Dún Laoghaire-Rathdown; Hybrid; EUR 36,000 - 48,000; Full time

Job summary

U.S. Bank, through its Elavon Bankcard Operations Europe unit, seeks an Account Coordinator to join the Corporate Payment Systems team. The role focuses on supporting program administrators, resolving client queries, and promoting efficient card programs.

This 10-month fixed-term contract requires at least two years in customer-facing roles, fluency in English, and the ability to work from a U.S. Bank location three days per week. Ireland-based applicants are welcome.

Qualifications

• Minimum of 2 years’ experience in a customer service, account management or customer-facing role.
• Fluent in English, both written and spoken. Multilingual ability is an advantage.

Responsibilities

• Provide ongoing support to Commercial Program Administrators, enabling effective management and optimisation of credit card programs.
• Resolve customer queries promptly and professionally, maintaining a strong customer focus.
• Promote best-practice standards and ensure processes are robust, efficient, and consistently applied.
• Drive program usage and spend through proactive engagement and value-added support.
• Assist with accounting, reconciliation and optimisation activities, identifying upsell opportunities.
• Analyse client reporting needs to ensure insights align with business objectives.
• Coordinate with third-party providers to ensure seamless delivery and end-to-end service.

Skills

Customer service

Account management

English proficiency

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

Job Title - Account Coordinator

Duration - 10 month Fixed term Contract

Team - Corporate Payment Systems (CPS) Bankcard Operations Europe

Overview: Elavon Bankcard Operations delivers a comprehensive suite of corporate payment solutions, including commercial credit cards, purchasing cards, and automated payables, enabling large corporate clients to effectively manage, control, and optimise their employee spend.

We are currently seeking a dynamic, motivated and results-driven Account Coordinator to join our high-performing support team. This role is critical in ensuring the ongoing success of our corporate card programmes and delivering an exceptional client experience.

Duties & Responsibilitie s

• Provide ongoing support to Commercial Program Administrators, enabling effective management, control and optimisation of their credit card programs
• Ensure timely, professional and effective resolution of customer queries and complex issues, applying a strong sense of urgency and customer focus
• Promote best-practice standards and ensure operational processes are robust, efficient, and consistently applied
• Drive continued program usage and spend through proactive engagement and value-added support
• Support accounting, reconciliation and optimisation activities, while identifying opportunities to upsell more efficient and relevant products
• Analyse client program reporting requirements, ensuring insights and outputs are aligned with client needs and business objectives
• Liaise with third-party service providers to ensure seamless delivery and an exceptional end-to-end customer experience
• Identify, recommend and implement process improvements to enhance efficiency, accuracy and overall service quality

Requirements

• Minimum of 2 years’ experience in a customer service, account management or customer-facing role
• Fluent in English, both written and spoken. Additional European languages are a strong advantage
• Demonstrated strong time management and prioritisation skills, with the ability to meet deadlines consistently
• Self-motivated and proactive, capable of managing workload independently and prioritising competing demands
• Previous experience in the financial services, credit card, or payments sector
• Proven ability to work effectively under pressure in a fast-paced environment

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.