Strategic Account Manager, Payments & Growth (UK)

Elavon, Inc.; Dún Laoghaire-Rathdown; Vor Ort; EUR 55.000 - 90.000; Vollzeit

Zusammenfassung

U.S. Bank’s Elavon division is recruiting for an Account Manager to manage a portfolio of Elavon customers across the UK, focusing on building long‑term relationships and driving revenue growth through cross-sell and upsell of payments products.

You’ll also onboard new customers and develop tailored account plans to boost adoption and retention. You will regularly engage with stakeholders, maintain CRM records, and plan face‑to‑face meetings to understand client needs and growth opportunities

Qualifikationen

• Leaving Certificate or equivalent qualification.
• At least one year’s experience in a customer account management role within a sales‑driven environment.
• Proven track record of meeting or exceeding revenue targets.
• Ability to prioritise and manage a large portfolio, with a strong focus on customer retention and business growth.
• Excellent time management and organisational skills.
• Strong relationship-building and influencing skills, with the ability to engage effectively with stakeholders at all levels of an organisation.
• Strong commercial and financial acumen, with the ability to negotiate confidently and constructively.
• Excellent communication and interpersonal skills, with the ability to adapt your communication style to different audiences.
• Ability to work collaboratively and support colleagues across a multinational organisation.
• Ability to adapt to changing priorities and remain effective in a fast-paced environment.
• A proactive and positive approach, with an enthusiasm for learning about the Elavon business and delivering results.

Aufgaben

• Achieve agreed monthly sales and customer retention targets, contributing to overall revenue growth.
• Engage proactively with customers to clearly communicate relevant products, services, offers and promotional opportunities.
• Maintain accurate reporting and forecasting across daily, weekly and monthly activity, including inbound and outbound customer engagement, revenue and new business.
• Deliver against agreed KPIs and performance objectives as set by the Line Manager.
• Maintain accurate and up-to-date CRM records, capturing customer interactions, outcomes, opportunities and follow-up actions.
• Plan and conduct face-to-face customer meetings to build relationships, understand customer needs and identify opportunities for account growth.
• Develop a strong understanding of Elavon’s card payment solutions, including Dynamic Currency Conversion, Multi Currency Conversion, Elavon Payment Gateway and other value-added solutions, identifying relevant cross-sell and upsell opportunities.
• Maintain a strong understanding of the payments market, including industry developments, competitor activity and internal initiatives, to identify and maximize commercial opportunities

Kenntnisse

Account management

Revenue targets

Time management

Relationship building

Commercial acumen

Financial acumen

Communication

Collaboration

Adaptability

Proactive approach

Ausbildung

Leaving Certificate or equivalent qualification

Tools

CRM

Jobbeschreibung

U.S. Bank’s Elavon division is recruiting for an Account Manager to manage a portfolio of Elavon customers across the UK, focusing on building long‑term relationships and driving revenue growth through cross-sell and upsell of payments products.

You’ll also onboard new customers and develop tailored account plans to boost adoption and retention. You will regularly engage with stakeholders, maintain CRM records, and plan face‑to‑face meetings to understand client needs and growth opportunities