Strategic Account Manager – Payments Growth

U.S. Bank; Dublin; On-site; EUR 40,000 - 65,000; Full time

Job summary

U.S. Bank/Elavon is seeking an Account Manager to oversee a portfolio of customers across the UK, focusing on building long-term relationships and growing revenue through cross-selling and upselling of payments solutions.

You will welcome new customers, ensure a smooth onboarding, develop tailored account plans, understand client needs, drive product adoption, and support retention across a multinational environment.

Qualifications

• Leaving Certificate or equivalent qualification.
• At least 1 year experience in customer account management within a sales-driven environment.
• Proven track record of meeting or exceeding revenue targets.
• Ability to prioritise and manage a large portfolio, with a strong focus on customer retention and business growth.
• Excellent time management and organisational skills.

Responsibilities

• Achieve agreed monthly sales and customer retention targets, contributing to overall revenue growth.
• Engage proactively with customers to clearly communicate relevant products, services, offers and promotional opportunities.
• Maintain accurate reporting and forecasting across daily, weekly and monthly activity, including inbound and outbound customer engagement, revenue and new business.
• Deliver against agreed KPIs and performance objectives as set by the Line Manager.
• Maintain accurate and up-to-date CRM records, capturing customer interactions, outcomes, opportunities and follow-up actions.
• Plan and conduct face-to-face customer meetings to build relationships, understand customer needs and identify opportunities for account growth.
• Develop a strong understanding of Elavon's card payment solutions, including Dynamic Currency Conversion, Multi Currency Conversion, Elavon Payment Gateway and other value-added solutions, identifying relevant cross-sell and upsell opportunities.
• Maintain a strong understanding of the payments market, including industry developments, competitor activity and internal initiatives, to identify and maximise commercial opportunities

Skills

Relationship-building

Communication skills

Portfolio management

Negotiation and sales

Education

Leaving Certificate or equivalent qualification

Tools

CRM systems

Job description

U.S. Bank/Elavon is seeking an Account Manager to oversee a portfolio of customers across the UK, focusing on building long-term relationships and growing revenue through cross-selling and upselling of payments solutions.

You will welcome new customers, ensure a smooth onboarding, develop tailored account plans, understand client needs, drive product adoption, and support retention across a multinational environment.