5-Star Hotel Ops Leader — Elevate Guest Experience

Druids Glen Hotel & Golf Resort; Newtown Mount Kennedy; Sur place; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Pension contribution

Employee discounts

Training & development

Health club membership

Résumé du poste

Druids Glen Hotel & Golf Resort in Ireland is seeking an Operations Manager to lead teams across all operational outlets and deliver outstanding guest experiences. You will oversee front desk, housekeeping, maintenance, conference and banqueting, and food & beverage; manage budgets, forecast revenue, ensure safety and compliance, and drive continuous improvement with a hands-on leadership style.

This role requires strong communication and a passion for mentoring staff, with flexibility to work

Qualifications

• Proven experience in hotel operations management or a similar leadership role.
• Extensive knowledge of hotel departments including front office, housekeeping, maintenance, conference and banqueting, and food & beverage.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities with a hands-on, solutions-focused approach.
• Ability to manage budgets, forecast revenue, and control costs effectively.
• Familiarity with property management systems (PMS) and general hotel software.
• Understanding of health & safety, legal compliance, and employment regulations.
• Ability to lead and motivate a diverse team in a dynamic, fast-paced environment.
• Flexibility to work a variety of shifts including weekends and holidays as required.

Responsabilités

• Oversee day-to-day operations across all hotel departments including front desk, housekeeping, maintenance, conference and banqueting, food and beverage, and guest services.
• Ensure high standards of guest satisfaction and address any guest complaints or issues promptly and professionally.
• Supervise, train, and support departmental managers and staff, fostering a positive and efficient work environment.
• Monitor labour, expenses, and profitability to ensure operational efficiency and cost control.
• Develop and implement operational policies, procedures, and standards to enhance productivity and guest experience.
• Coordinate with external vendors and service providers as needed.
• Ensure compliance with health, safety, licensing, and employment regulations.
• Conduct regular inspections of facilities to ensure maintenance and cleanliness standards are upheld.
• Assist in recruitment, onboarding, and performance evaluations of staff.
• Analyse occupancy trends, guest feedback, and service reports to drive continuous improvement.

Connaissances

Leadership

Communication

Interpersonal skills

Problem solving

Budgeting

Forecast revenue

Cost control

PMS familiarity

Team motivation

Flexibility

Outils

PMS

Hotel software

Description du poste

Druids Glen Hotel & Golf Resort in Ireland is seeking an Operations Manager to lead teams across all operational outlets and deliver outstanding guest experiences. You will oversee front desk, housekeeping, maintenance, conference and banqueting, and food & beverage; manage budgets, forecast revenue, ensure safety and compliance, and drive continuous improvement with a hands-on leadership style.

This role requires strong communication and a passion for mentoring staff, with flexibility to work