Director of Operations

Druids-Glen-Hotel-and-Golf-Resort; Newtown Mount Kennedy; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Career Development and Training

Internal Training Rewards

Upselling & Other Departmental Rewards

Complimentary Health Club Membership

Discount on Spa Treatments and on Spa

Hotel B&B Discounts

Discount on Bar & Restaurant Food

Comp Golf Available

Discount on golf retail products

Pension contribution

Health Insurance contribution

Employee Referral Bonus

Job summary

Druids Glen Hotel & Golf Resort in Kilmacullagh, Newtown Mount Kennedy, Co. Wicklow, Ireland, is seeking a Director of Operations to lead teams across all operational outlets and deliver exceptional guest experiences.

The successful candidate will have proven hotel operations leadership, deep knowledge of front desk, housekeeping, F&B, and events; strong budget control, staff development, and a hands-on approach to service excellence.

Qualifications

• Proven experience in hotel operations management or a similar leadership role.
• Extensive knowledge of hotel departments including front office, housekeeping, maintenance, conference and banqueting, and food & beverage.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities with a hands-on, solutions-focused approach.
• Ability to manage budgets, forecast revenue, and control costs effectively.
• Familiarity with property management systems (PMS) and general hotel software.
• Understanding of health & safety, licensing, and employment regulations.
• Ability to lead and motivate a diverse team in a dynamic, fast-paced environment.
• Flexibility to work a variety of shifts including weekends and holidays as required.

Responsibilities

• Oversee day-to-day operations across all hotel departments including front desk, housekeeping, maintenance, conference and banqueting, food and beverage, and guest services.
• Ensure high standards of guest satisfaction and address any guest complaints or issues promptly and professionally.
• Supervise, train, and support departmental managers and staff, fostering a positive and efficient work environment.
• Monitor labour, expenses, and profitability to ensure operational efficiency and cost control.
• Develop and implement operational policies, procedures, and standards to enhance productivity and guest experience.
• Coordinate with external vendors and service providers as needed.
• Ensure compliance with health, safety, licensing, and employment regulations.
• Conduct regular inspections of facilities to ensure maintenance and cleanliness standards are upheld.
• Assist in recruitment, onboarding, and performance evaluations of staff.
• Analyse occupancy trends, guest feedback, and service reports to drive continuous improvement.

Skills

Leadership

Budget management

PMS knowledge

Guest service focus

English proficiency

Tools

PMS

Hotel software

Job description

Location: On site / Kilmacullagh, Newtown Mount Kennedy, Co. Wicklow, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | General
Salary: Competitive salary

Fantastic opportunity has arisen for a passionate Director of Operations to join Druids Glen Hotel & Golf Resort and lead teams across all operational outlets

We are looking for a candidate who is immaculately presented, engages well with guests and who can lead their team effectively with flair and skill. They must be someone who exudes a passion for service experiences and shows genuine heartfelt care for their team and our guests.

As Operations Manager you will be responsible for:

• Proven experience in hotel operations management or a similar leadership role within the hospitality industry.
• Extensive knowledge of hotel departments including front office, housekeeping, maintenance, conference and banqueting, and food & beverage.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities with a hands-on, solutions-focused approach.
• Ability to manage budgets, forecast revenue, and control costs effectively.
• Familiarity with property management systems (PMS) and general hotel software.
• Understanding of health & safety, legal compliance, and employment regulations.
• Ability to lead and motivate a diverse team in a dynamic, fast-paced environment.
• Flexibility to work a variety of shifts including weekends and holidays as required.

The Role:

• Oversee day-to-day operations across all hotel departments including front desk, housekeeping, maintenance, conference and banqueting, food and beverage, and guest services.
• Ensure high standards of guest satisfaction and address any guest complaints or issues promptly and professionally.
• Supervise, train, and support departmental managers and staff, fostering a positive and efficient work environment.
• Monitor labour, expenses, and profitability to ensure operational efficiency and cost control.
• Develop and implement operational policies, procedures, and standards to enhance productivity and guest experience.
• Coordinate with external vendors and service providers as needed.
• Ensure compliance with health, safety, licensing, and employment regulations.
• Conduct regular inspections of facilities to ensure maintenance and cleanliness standards are upheld.
• Assist in recruitment, onboarding, and performance evaluations of staff.
• Analyse occupancy trends, guest feedback, and service reports to drive continuous improvement.

Successful candidates for this job will:

• Must have at least 2 years of 4 or 5 star experience within a similar role
• Demonstrate a strong leadership presence and take a proactive hands on role in order to identify and support colleagues on all levels
• Be an inspirational leader who is passionate about creating highly energised teams to provide world class service
• Be fluent in spoken and written English
• Demonstrate the ability to work in a pressured environment

In return, we also offer excellent employee benefits including:

• Career Development and Training
• Internal Training Rewards
• Upselling & Other Departmental Rewards
• Complimentary Health Club Membership within the hotel’s own Health Club
• Discount on Spa Treatments and on Spa Retail Products
• Hotel B&B Discounts across the group for you and family & friends
• Discount on Bar & Restaurant Food in a sister property
• Comp Golf Available on Druids Heath (T’s & C’s apply)
• Discount available on any other golf booking
• Discount on any golf retail products
• Pension contribution
• Health Insurance contribution
• Employee Referral Bonus

The success of any hotel comes, not with the decor and elaborate rooms, but from the friendliness and courtesy of the associates it employs.The success of Druids Glen Resort, we believe, depends on the commitment of each member of the team to practice teamwork, mutual respect, responsibility and professionalism.

If you have previous experience and would be interested in the opportunity of career advancement within a 5 Star property contact us today. Druids Glen is an equal opportunities employer.

All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.