24/7 Desktop & Site IT Support Engineer

Tp-8f723eaf; Dublin; On-site; EUR 35,000 - 50,000; Full time

Job summary

Teleperformance is seeking a Desktop Support Engineer for an on‑site role at Eastpoint Business Park. You will provide day‑to‑day desktop and site IT support to employees, covering hardware, software, and connectivity issues across distributed locations.

You will deliver Tier 1/2 support, assist with device provisioning, and maintain records using ITSM tools. The role requires working in a 24/7 support model with on‑call duties and potential travel to other Teleperformance sites.

Qualifications

• Permission to work in Ireland.
• Experience in a Desktop Support / IT Support role within an enterprise environment.
• Ability to support Windows 11 and Chrome OS end‑user devices.
• Hands‑on experience with Windows Autopilot and modern device provisioning.
• Working knowledge of Microsoft Intune for device enrolment, policies, and application deployment.
• Experience with Microsoft Entra ID (Azure AD) and Active Directory user and device management.
• Familiar with Google suite products at end user and L1 capacity.
• Ability to troubleshoot MFA, Conditional Access, and authentication issues.
• Strong hardware and peripheral troubleshooting skills (laptops, docks, monitors, headsets).
• Experience supporting Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Ability to diagnose network connectivity issues (Wi‑Fi, LAN, VPN).
• Familiarity with endpoint security and anti‑virus tools, with a security‑first mindset.
• Experience using ITSM tools such as ServiceNow.
• Strong customer service, communication, and problem‑solving skills.
• Ability to work in SLA‑driven, high‑volume support environments.

Responsibilities

• Provide day‑to‑day desktop and site IT support to employees, resolving hardware, software, and connectivity issues.
• Deliver Tier 1 / Tier 2 support for end‑user devices and applications in line with SLAs and operational targets.
• Install, configure, maintain, and upgrade desktop/laptop hardware, operating systems, and enterprise applications.
• Support network connectivity including LAN, Wi‑Fi, and basic troubleshooting of network‑related issues.
• Assist with voice and contact‑centre technologies, including headsets, phones, cabling, and related software.
• Diagnose faults through user interaction, perform troubleshooting, and escalation issues where required.
• Support device provisioning, onboarding, and offboarding activities.
• Maintain accurate records of incidents, requests, and assets using ITSM tools.
• Perform break/fix support, repairs, and equipment replacements as required.
• Support remote and on‑site users across distributed locations.
• Participate in out‑of‑hours and on‑call support as part of a rotating roster.
• Follow security, compliance, and IT procedures, contributing to audits and risk reduction.
• Provide a high level of customer service, ensuring minimal disruption to business operations.
• Contribute to continuous improvement, documentation, and knowledge sharing within the IT team.

Skills

Windows 11

Chrome OS

Intune

Azure AD

Active Directory

MFA troubleshooting

ITSM tools

Networking basics

Microsoft 365 apps

Remote and on-site support

Tools

ServiceNow

VPN

Endpoint management

Job description

Teleperformance is seeking a Desktop Support Engineer for an on‑site role at Eastpoint Business Park. You will provide day‑to‑day desktop and site IT support to employees, covering hardware, software, and connectivity issues across distributed locations.

You will deliver Tier 1/2 support, assist with device provisioning, and maintain records using ITSM tools. The role requires working in a 24/7 support model with on‑call duties and potential travel to other Teleperformance sites.