On-Site Desktop IT Support Engineer (Rotating Shifts)

Teleperformance; Dublin; On-site; EUR 32,000 - 40,000; Full time

Job summary

Teleperformance is seeking a Desktop and Site Support Engineer for an on-site role at Eastpoint Business Park, Ireland. The role operates on a 24/7 support model with a rotating shift roster, covering days, evenings, nights, weekends and holidays to ensure continuous IT service availability.

The position provides desktop support to employees on-site and remotely, handling hardware, software, email, telephony systems and in-house applications, with a focus on enabling seamless business operations

Qualifications

• Experience in a Desktop/IT Support role within an enterprise environment
• Ability to support Windows 11 and Chrome OS end-user devices
• Hands-on experience with Windows Autopilot and device provisioning
• Working knowledge of Microsoft Intune for device enrolment, policies and app deployment
• Experience with Microsoft Entra ID (Azure AD) and Active Directory management
• Familiar with Google Workspace products at end user and L1 capacity
• Ability to troubleshoot MFA, Conditional Access and authentication issues
• Experience supporting VDI platforms (Azure Virtual Desktop, Citrix, VMware)
• Strong hardware and peripheral troubleshooting skills (laptops, docks, monitors, headsets)
• Experience supporting Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint)
• Ability to diagnose network connectivity issues (LAN, Wi‑Fi, VPN)
• Familiarity with endpoint security and anti-virus tools
• Experience using ITSM tools such as ServiceNow
• Strong customer service, communication and problem-solving skills
• Ability to work in SLA-driven, high-volume support environments

Responsibilities

• Provide day-to-day desktop and site IT support to employees, resolving hardware, software, and connectivity issues
• Deliver Tier 1 / Tier 2 support for end-user devices and applications in line with SLAs
• Install, configure, maintain and upgrade desktop/laptop hardware and enterprise apps
• Support network connectivity including LAN, Wi‑Fi, and basic troubleshooting
• Assist with voice and contact-center technologies and related software
• Diagnose faults and perform troubleshooting, elevating issues as required
• Support device provisioning, onboarding and offboarding activities
• Maintain accurate records of incidents, requests and assets using ITSM tools
• Perform break/fix support, repairs and equipment replacements as needed
• Support both remote and on-site users across distributed locations
• Participate in out-of-hours and on-call support as part of a rotating roster
• Follow security and IT procedures contributing to audits and risk reduction
• Provide high level customer service to minimise business disruption
• Contribute to continuous improvement, documentation and knowledge sharing

Skills

Customer service

Troubleshooting

Networking basics

Windows 11 support

Chrome OS support

On-site & remote support

Tools

ServiceNow

Microsoft Intune

Azure AD / Entra ID

VDI (Azure Virtual Desktop, Citrix, VMware)

ITSM tools

Job description

Teleperformance is seeking a Desktop and Site Support Engineer for an on-site role at Eastpoint Business Park, Ireland. The role operates on a 24/7 support model with a rotating shift roster, covering days, evenings, nights, weekends and holidays to ensure continuous IT service availability.

The position provides desktop support to employees on-site and remotely, handling hardware, software, email, telephony systems and in-house applications, with a focus on enabling seamless business operations