IT Onsite Support (Cork, 1st/2nd Level Support)

D-ploy GmbH; Cork; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary and various benefits

Vouchers for birthdays and new births

Support for wellness programs

Referral program

Further development and professional advancement

Company-sponsored events

Job summary

D-ploy GmbH in Cork, Ireland is seeking an IT Service Desk/Desktop Support professional to maintain computer workstations, resolve issues, and support staff training. The role demands excellent communication skills and a customer-focused approach.

Ideal candidates will have experience in IT support and a strong understanding of technology trends. D-ploy offers a friendly international environment with development opportunities and competitive benefits.

Qualifications

• Experience in 1st and 2nd level IT Service Desk/Desktop Support.
• Fluent English both written and verbally.
• Ability to train staff on computer operations and software.

Responsibilities

• Maintain all computer workstations and associated software.
• Act as main point of contact for computer issues.
• Perform ongoing maintenance and planning for desktop infrastructure.
• Monitor and suggest improvements for desktop performance.
• Resolve software, hardware, and device issues.

Skills

Customer focused

Problem solving skills

Analytical skills

Communication skills

Flexible personality

Team player

Education

Understanding of Information Technology

ITIL certification

Job description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Maintain the integrity of all computer workstations and associated software within the organization
• Act as the main point of contact for employees who are experiencing computer issues
• Ongoing maintenance and future planning needs of the company's desktop infrastructure
• Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
• Resolve software, hardware and device issues reported by the end users
• Installation, configuration and ongoing usability of desktop hardware and software
• IT support relating to technical issues involving Connect client
• Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
• Work with the project management team on PC builds and network equipment deployments
  Troubleshoot PC connectivity issues
• Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
• Installation of packaged software and authorized 3rd party software
• Remote access solution (VPN) implementation and support
• Document and update the local client environment
• Escalate service issues when required
• Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
• Oversee the maintenance and tracking of assets
• Business Continuity & Disaster Recovery testing
• Advise and train staff on computer operations and software applications
• New staff on-boarding participation

Qualifications

• A strong understanding of Information Technology; trends, products and solutions
• Experience in a similar position in 1st and 2nd level IT Service Desk/Desktop Support
• Customer focused with a passion and drive for customer satisfaction and delivering business values
• Friendly, supportive and flexible personality with quick learning ability
• Solid problem solving and analytical skills
• Ability to work independently as well as willing to follow directions and best practices
• Great communication and interpersonal skills
• Good team player with planning and organizing skills
• ITIL certification is an advantage
• Fluent English both written and verbally are strongly required
• Successful candidates have to declare Criminal record extract not older than three months

Benefits

• Broad range of activities, tasks, and projects
• Vouchers (B-day voucher, wedding, and new born surprise)
• Contributions to wellness programs (multisport card)
• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?