Onsite Support Engineer

Pearson Carter; Dublin; On-site; EUR 18,000 - 28,000; Full time

Job summary

Pearson Carter is partnering with a well-established organisation to recruit an Onsite Support Engineer on a contract basis. The role focuses on Windows desktop support, hands-on IT assistance, and collaborative teamwork to support the wider user community.

You will act as a primary contact for IT support requests, troubleshoot issues, prepare hardware and deploy software, and contribute to IT projects in a supportive environment.

Qualifications

• 2 years’ experience in an IT service delivery/support environment.
• Strong Microsoft Windows desktop support experience.
• Good troubleshooting skills across hardware, software and applications.
• Excellent written and verbal communication skills.
• Strong team player with a collaborative approach.
• Willingness to learn new technologies and concepts.

Responsibilities

• Manage and triage IT tickets, resolving or escalating issues as required.
• Provide hands‑on support for Windows desktops, hardware, accounts and applications.
• Prepare and deploy IT hardware and roll out new software.
• Escalate complex technical issues to the appropriate IT team.
• Assist with IT projects and implementation of new technologies.
• Follow all IT governance policies and SOPs.
• Provide excellent support and communication to the user community.
• Work collaboratively with the wider IT team and contribute to special projects.

Skills

Windows desktop support

IT service delivery

Troubleshooting

Communication skills

Team player

Job description

Onsite Support Engineer (contract)

Pearson Carter are currently working with a well-established organisation that is looking to strengthen its IT team with an experienced Onsite Support Engineer. This is an excellent opportunity for an IT professional with strong Windows desktop support experience to join a collaborative team and provide hands‑on technical support to the wider user community.

You’ll act as a key point of contact for IT support requests, troubleshooting issues, preparing hardware, supporting applications and helping to roll out new technologies. You’ll also have the opportunity to contribute to IT projects and develop your technical skills within a supportive environment.

Get in touch if you’re looking for your next opportunity!

Responsibilities

• Manage and triage IT tickets, resolving or escalating issues as required.
• Provide hands‑on support for Windows desktops, hardware, accounts and applications.
• Prepare and deploy IT hardware and roll out new software.
• Escalate complex technical issues to the appropriate IT team.
• Assist with IT projects and implementation of new technologies.
• Follow all IT governance policies and SOPs.
• Provide excellent support and communication to the user community.
• Work collaboratively with the wider IT team and contribute to special projects.

Experience

• 2 years’ experience in an IT service delivery/support environment.
• Strong Microsoft Windows desktop support experience.
• Good troubleshooting skills across hardware, software and applications.
• Excellent written and verbal communication skills.
• Strong team player with a collaborative approach.
• Willingness to learn new technologies and concepts.

Salary

This is a contract role so you will be paid based on a daily pay rate of €100 a day.

Location

This role is based on site in Dublin, Ireland.