Desktop and Site Support Engineer

Tp-8f723eaf; Dublin; On-site; EUR 35,000 - 50,000; Full time

Job summary

Teleperformance is seeking a Desktop Support Engineer for an on‑site role at Eastpoint Business Park. You will provide day‑to‑day desktop and site IT support to employees, covering hardware, software, and connectivity issues across distributed locations.

You will deliver Tier 1/2 support, assist with device provisioning, and maintain records using ITSM tools. The role requires working in a 24/7 support model with on‑call duties and potential travel to other Teleperformance sites.

Qualifications

• Permission to work in Ireland.
• Experience in a Desktop Support / IT Support role within an enterprise environment.
• Ability to support Windows 11 and Chrome OS end‑user devices.
• Hands‑on experience with Windows Autopilot and modern device provisioning.
• Working knowledge of Microsoft Intune for device enrolment, policies, and application deployment.
• Experience with Microsoft Entra ID (Azure AD) and Active Directory user and device management.
• Familiar with Google suite products at end user and L1 capacity.
• Ability to troubleshoot MFA, Conditional Access, and authentication issues.
• Strong hardware and peripheral troubleshooting skills (laptops, docks, monitors, headsets).
• Experience supporting Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Ability to diagnose network connectivity issues (Wi‑Fi, LAN, VPN).
• Familiarity with endpoint security and anti‑virus tools, with a security‑first mindset.
• Experience using ITSM tools such as ServiceNow.
• Strong customer service, communication, and problem‑solving skills.
• Ability to work in SLA‑driven, high‑volume support environments.

Responsibilities

• Provide day‑to‑day desktop and site IT support to employees, resolving hardware, software, and connectivity issues.
• Deliver Tier 1 / Tier 2 support for end‑user devices and applications in line with SLAs and operational targets.
• Install, configure, maintain, and upgrade desktop/laptop hardware, operating systems, and enterprise applications.
• Support network connectivity including LAN, Wi‑Fi, and basic troubleshooting of network‑related issues.
• Assist with voice and contact‑centre technologies, including headsets, phones, cabling, and related software.
• Diagnose faults through user interaction, perform troubleshooting, and escalation issues where required.
• Support device provisioning, onboarding, and offboarding activities.
• Maintain accurate records of incidents, requests, and assets using ITSM tools.
• Perform break/fix support, repairs, and equipment replacements as required.
• Support remote and on‑site users across distributed locations.
• Participate in out‑of‑hours and on‑call support as part of a rotating roster.
• Follow security, compliance, and IT procedures, contributing to audits and risk reduction.
• Provide a high level of customer service, ensuring minimal disruption to business operations.
• Contribute to continuous improvement, documentation, and knowledge sharing within the IT team.

Skills

Windows 11

Chrome OS

Intune

Azure AD

Active Directory

MFA troubleshooting

ITSM tools

Networking basics

Microsoft 365 apps

Remote and on-site support

Tools

ServiceNow

VPN

Endpoint management

Job description

Location: on‑site role at Eastpoint Business Park

Hours: 37.5 hours per week & permanent contract

This role operates on a 24/7 support model. The successful candidate will participate in a rotating shift roster, covering days, evenings, nights, weekends, and public holidays to ensure continuous IT service availability.

About the Role

As a Desktop Support Engineer, you will provide desktop support to company employees, both on‑site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in‑house applications. You will be responsible for maintaining all IT kit based onsite and providing hands‑on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well‑presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Provide day‑to‑day desktop and site IT support to employees, resolving hardware, software, and connectivity issues

Deliver Tier 1 / Tier 2 support for end‑user devices and applications in line with SLAs and operational targets

Install, configure, maintain, and upgrade desktop/laptop hardware, operating systems, and enterprise applications

Support network connectivity including LAN, Wi‑Fi, and basic troubleshooting of network‑related issues

Assist with voice and contact‑centre technologies, including headsets, phones, cabling, and related software

Diagnose faults through user interaction, perform troubleshooting, and escalation issues where required

Support device provisioning, onboarding, and offboarding activities

Maintain accurate records of incidents, requests, and assets using ITSM tools

Perform break/fix support, repairs, and equipment replacements as required

Support remote and on‑site users across distributed locations

Participate in out‑of‑hours and on‑call support as part of a rotating roster

Follow security, compliance, and IT procedures, contributing to audits and risk reduction

Provide a high level of customer service, ensuring minimal disruption to business operations

Contribute to continuous improvement, documentation, and knowledge sharing within the IT team

Requirements

Permission to work in Ireland

Experience in a Desktop Support / IT Support role within an enterprise environment

Ability to support Windows 11 and Chrome OS end‑user devices

Hands‑on experience with Windows Autopilot and modern device provisioning

Working knowledge of Microsoft Intune for device enrolment, policies, and application deployment

Experience with Microsoft Entra ID (Azure AD) and Active Directory user and device management

Familiar with Google suite products at end user and L1 capacity

Ability to troubleshoot MFA, Conditional Access, and authentication issues

Strong hardware and peripheral troubleshooting skills (laptops, docks, monitors, headsets)

Experience supporting Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

Ability to diagnose network connectivity issues (Wi‑Fi, LAN, VPN)

Familiarity with endpoint security and anti‑virus tools, with a security‑first mindset

Experience using ITSM tools such as ServiceNow

Strong customer service, communication, and problem‑solving skills

Ability to work in SLA‑driven, high‑volume support environments

Skills and Experience (advantageous)

Support for Windows 11 and Chrome OS enterprise environments

Experience with Windows Autopilot enrolment and zero‑touch device provisioning

Identity and access management with Microsoft Entra ID (Azure AD) and Active Directory (on‑prem & hybrid)

MFA and Conditional Access troubleshooting

Experience supporting VDI solutions (e.g., Azure Virtual Desktop, Citrix, VMware)

Strong hardware and peripheral support (laptops, desktops, docks, monitors, headsets)

Experience with endpoint security and anti‑virus solutions (security‑first mindset)

Troubleshooting network connectivity issues (LAN, Wi‑Fi, VPN, DNS/DHCP basics)

Support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

Experience with Endpoint Management tools such as Tanium

Proficiency with ServiceNow or similar ITSM tools (incident, request, asset management)

Working knowledge of ITIL and ISO 27001‑aligned processes

Ability to provide remote and on‑site user support using remote access tools

Strong troubleshooting, customer service, and communication skills

Ability to work in SLA/KPI‑driven, high‑volume support environments

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back‑office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

This is a full‑time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

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