Data & Helpdesk Specialist - PD Support

SUN LIFE INDONESIA; Jakarta Pusat; On-site; IDR 200,880,000 - 301,320,000; Full time

Job summary

Sun Life Indonesia is seeking an experienced administrator to ensure accurate data entry, reporting, and data management for regional banking partners. The role coordinates operational requirements and supports new business cases between sales and operations.

You will manage a WhatsApp-based interactive helpdesk to provide digital support, analyze usage and performance, and deliver insights to improve service efficiency.

Qualifications

• Experience: min 2 years in Insurance Institution, preferably Distribution Channel in a similar role.
• Expert in Data Entry reports and data management.
• Able to work independently, propose ideas, and drive continuous improvement.
• Strong communication and interpersonal skills; proactive and team-oriented.

Responsibilities

• Ensure accurate and timely data entry and reporting for regional banking partners.
• Coordinate operational requirements and pending new business cases with sales and operations.
• Prepare and analyze periodic new business reports to identify trends and issues.
• Manage the WhatsApp-based interactive helpdesk and improve service effectiveness through usage analysis.

Skills

Data entry

Data analytics

Microsoft Office

Communication skills

Independent worker

Team player

Tools

Microsoft Excel

Job description

Sun Life Indonesia is seeking an experienced administrator to ensure accurate data entry, reporting, and data management for regional banking partners. The role coordinates operational requirements and supports new business cases between sales and operations.

You will manage a WhatsApp-based interactive helpdesk to provide digital support, analyze usage and performance, and deliver insights to improve service efficiency.