Data-Driven Support Specialist for WhatsApp & Reporting

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Sun Life is seeking a detail-oriented data administrator to ensure accurate data entry, reporting, and analytics for regional banking partners. You will coordinate requirements between sales and operations, deliver actionable insights, and manage the WhatsApp-based helpdesk to improve support and service performance.

The role requires a bachelor's degree and at least 2 years in Insurance or distribution, with strong Microsoft Office and data analytics skills.

Qualifications

• Education: bachelor's degree or higher required.
• 2+ years experience in Insurance/Distribution Channel (preferred).
• Proficient in data entry, reporting and analytics.
• Strong initiative, able to work independently and drive improvements.
• Good communication and interpersonal skills.
• Able to multitask and mentor others.
• Strong team player with high service orientation.
• Proactive and creative mindset with interest in AI/digital projects.

Responsibilities

• Ensure accurate and timely data entry and reporting for regional banking partners.
• Coordinate operational requirements and pending new business cases.
• Prepare and analyze periodic new business reports to identify trends and insights.
• Manage WhatsApp-based interactive helpdesk for digital support and inquiries.

Skills

Data entry

Data analytics

Microsoft Office

Communication skills

Interpersonal skills

Mentoring

Independent working

Team player

AI/digitalization initiative

Education

Bachelor's degree

Tools

Microsoft Excel

Reporting tools

Job description

Sun Life is seeking a detail-oriented data administrator to ensure accurate data entry, reporting, and analytics for regional banking partners. You will coordinate requirements between sales and operations, deliver actionable insights, and manage the WhatsApp-based helpdesk to improve support and service performance.

The role requires a bachelor's degree and at least 2 years in Insurance or distribution, with strong Microsoft Office and data analytics skills.