Warehouse Operations Manager – E‑commerce & KPIs

Scarlett Indonesia; Jakarta Barat; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Scarlett Indonesia is seeking a Warehouse Operations Manager to oversee daily activities, optimize efficiency, and drive KPI achievement across all process zones in a fast-growing e-commerce and fulfillment setting.

You will lead Supervisors and Team Leaders, coordinate capacity planning for peak periods, and ensure strict SOP compliance and safety protocols while fostering a high-performance culture.

Qualifications

• Bachelor's degree in any related field.
• Minimum 4 years of experience in managing warehouse operations, especially in e-commerce or fulfillment center operations.
• Experience in managing medium to large-scale warehouse operation.
• Strong leadership background with a track record of successfully managing supervisors and large operational teams.
• Excellent analytical skills with the ability to measure productivity, analyze bottlenecks, and execute capacity planning.
• Solid understanding of standard warehouse KPIs, SOP implementation, and safety regulations.
• Proficiency in Warehouse Management Systems (WMS) and standard operational reporting tools.
• Exceptional problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Oversee and optimize all daily warehouse operations to ensure maximum efficiency and workflow continuity.
• Lead and synchronize operational Supervisors and Team Leaders to consistently meet daily and weekly KPIs.
• Analyze productivity benchmarks across all process zones to proactively mitigate bottlenecks and operational constraints.
• Strategize and manage resource capacity planning, ensuring seamless scalability during high-volume peak periods.
• Enforce rigorous compliance and adherence to standard operating procedures (SOPs) and safety protocols.
• Track, evaluate, and expedite the resolution of pending operational issues to minimize supply chain disruptions.
• Cultivate a high-performance culture through targeted coaching of supervisors and continuous team development.

Skills

Leadership

Analytical skills

Team management

Capacity planning

Problem solving

Education

Bachelor's degree

Tools

WMS

Reporting tools

Job description

Scarlett Indonesia is seeking a Warehouse Operations Manager to oversee daily activities, optimize efficiency, and drive KPI achievement across all process zones in a fast-growing e-commerce and fulfillment setting.

You will lead Supervisors and Team Leaders, coordinate capacity planning for peak periods, and ensure strict SOP compliance and safety protocols while fostering a high-performance culture.