Fulfillment Center Ops Manager — Scale & Excellence

PT Ega Wayang Garmindo

Tangerang

On-site

IDR 150,000,000 - 210,000,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Benefits package

Job summary

PT Pakaian Karya Bangsa is seeking a highly driven DC Operations Manager to lead our end-to-end warehouse operations in Tangerang, Indonesia. You will oversee inbound, inventory control, outbound fulfillment, shipping, and reverse logistics to ensure outstanding customer experience across our omnichannel business.

Responsibilities include optimizing workflows, monitoring KPIs, driving cost reductions, and collaborating with cross-functional teams.

Qualifications

Bachelor's degree in Industrial Engineering, Supply Chain Management, Logistics, Business Administration, or related field.
Minimum 5 years in warehouse, fulfillment, logistics, or supply chain ops.
Minimum 3 years in a managerial role in e-commerce, retail, FMCG, distribution, or fulfillment.
Strong understanding of inbound, inventory, outbound, shipping, and reverse logistics.
Hands-on experience with WMS and ERP platforms.

Responsibilities

Lead end-to-end fulfillment center operations (inbound, inventory, outbound, shipping, returns).
Ensure inventory accuracy and efficient warehouse workflows.
Monitor KPIs: SLA, order accuracy, productivity, inventory, logistics performance.
Drive continuous improvement to raise efficiency and reduce costs.
Collaborate with Merchandising, E-Commerce, Customer Ops, Finance, IT.
Manage workforce planning, scheduling, performance, and development.
Ensure compliance with safety standards, procedures, and policies.
Analyze data and prepare management reports with actionable insights.