Voucher & Webshop Operations Executive

HeroPlay Indonesia; Jakarta Selatan; In loco; IDR 120.000.000 - 180.000.000; Tempo pieno

Descrizione del lavoro

HeroPlay Indonesia is seeking a Voucher & Webshop Operations Executive to oversee the digital voucher and gaming store operations. You will manage product listings, pricing, and catalogue hygiene while monitoring performance across categories and suppliers.

You will collaborate with Marketing, Commercial and Technical teams to improve the shopping experience and promotional execution, translating sales data into actionable recommendations.

Competenze

• 1-3 years of experience in e-commerce operations or marketplace management.
• Bachelor's degree in Business, Marketing, Management, or related field.
• Strong analytical skills and proficiency in Excel or Google Sheets.
• Good communication, coordination, and negotiation with multiple suppliers.
• English written and spoken fluency for international suppliers.

Mansioni

• Manage day-to-day operations of HeroPlay Store catalogues, availability, pricing and hygiene.
• Monitor performance across voucher categories, products, and suppliers to identify trends and margins.
• Evaluate supplier performance based on sales volume, pricing, and reliability.
• Coordinate with suppliers and webshop partners to secure offers and promotions.
• Prepare regular sales, inventory, and supplier performance reports with insights.
• Collaborate with Marketing, Commercial and Technical teams to improve shopping experience and efficiency.

Conoscenze

Analytical skills

English proficiency

Communication

Negotiation

Independent work

Formazione

Bachelor's degree

Strumenti

Excel/Google Sheets

Descrizione del lavoro

We are looking for a detail-oriented and commercially minded Voucher & Webshop Operations Executive to manage the day-to-day operations of HeroPlay's digital voucher and gaming store. This role will oversee digital voucher catalogues, product availability, inventory monitoring, supplier coordination, and performance analysis.

Key responsibilities

Manage the day-to-day operations of HeroPlay Store, including maintaining product listings, validity and availability, pricing, and catalogue hygiene.

Monitor performance across voucher categories, individual products, and suppliers to identify trends, best-selling products, margin and growth opportunities.

Evaluate supplier performance based on sales volume, product availability, pricing competitiveness, profit margins, promotional offers, and operational reliability.

Coordinate with suppliers and webshop partners to secure attractive offers, exclusive deals, competitive pricing, promotional, and other commercial opportunities for HeroPlay users.

Prepare regular sales, inventory, and supplier performance reports, providing actionable insights and recommendations to management.

Work closely with the Marketing, Commercial and Technical teams to improve the shopping experience, promotional execution, transaction reliability, and operational efficiency.

Requirements

Bachelor's degree in Business, Marketing, Management, E-commerce, or a related field.

1-3 years of experience in e-commerce operations, marketplace management, merchandising, or partnership operations.

Strong analytical skills and proficiency in Microsoft Excel or Google Sheets, including the ability to analyze sales performance and inventory data.

Good understanding of sales performance, inventory management, pricing, profit margins, and basic commercial metrics.

Good communication, coordination, and negotiation skills, with the ability to manage multiple supplier relationships.

Good written and spoken English to communicate effectively with international suppliers and internal stakeholders.

Ability to work independently, manage priorities, and translate sales data into practical recommendations.

Experience in gaming, digital vouchers, e-commerce platforms, or other digital products is an advantage.

A genuine interest in gaming and digital entertainment is an advantage.