VIP Concierge Lead: Guest Experience

Accor; Sebong Lagoi; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Accor is hiring a Concierge Supervisor in Kepulauan Riau to lead day-to-day guest services and ensure high service standards. You will manage concierge team members, handle VIP requests, and proactively enhance guest experiences.

You will maintain up-to-date knowledge of local attractions, events, and services, and work closely with front office and guest relations to ensure seamless service across departments for all guests.

Qualifications

• 3-5 years of concierge experience with leadership skills
• Strong knowledge of local attractions and services
• Excellent communication and problem-solving abilities
• Proficiency in hotel management software and multitasking
• Have great attention to detail.

Responsibilities

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Handle special requests, ensuring prompt and efficient service.
• Manage VIP guest experiences, ensuring their expectations are exceeded.
• Address guest concerns and resolve complaints professionally.
• Maintain an updated knowledge of local attractions, events, and services.
• Collaborate with hotel departments, including front office and guest relations, to ensure seamless service.

Skills

Leadership skills

Concierge experience

Local attractions knowledge

Communication skills

Problem-solving

Multitasking

Attention to detail

Tools

Hotel management software

Job description

Accor is hiring a Concierge Supervisor in Kepulauan Riau to lead day-to-day guest services and ensure high service standards. You will manage concierge team members, handle VIP requests, and proactively enhance guest experiences.

You will maintain up-to-date knowledge of local attractions, events, and services, and work closely with front office and guest relations to ensure seamless service across departments for all guests.