Resort Concierge Supervisor - VIP Guest Experience Leader

Accor; Kepulauan Riau; Presencial; IDR 89.280.000 - 178.560.000; Tempo integral

Resumo da vaga

Mövenpick Resort & Spa Bintan Lagoon in Indonesia seeks an experienced Concierge Lead to supervise daily operations, ensure service standards, and deliver friendly, engaging guest experiences. You will handle special requests, address guest concerns, and uphold knowledge of local attractions to tailor recommendations.

Collaborating with front office and guest relations, you will drive seamless service across departments, mentor the concierge team, and maintain a high level of professionalism and

Qualificações

• 3-5 years of concierge experience with leadership skills.
• Strong knowledge of local attractions and services.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and multitasking.
• Great attention to detail.

Responsabilidades

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Handle special requests, ensuring prompt and efficient service.
• Manage VIP guest experiences, ensuring their expectations are exceeded.
• Address guest concerns and resolve complaints professionally.
• Maintain an updated knowledge of local attractions, events, and services.
• Collaborate with hotel departments, including front office and guest relations, to ensure seamless service.

Conhecimentos

Concierge leadership

Local attractions knowledge

Communication

Multitasking

Attention to detail

Ferramentas

Hotel management software

Descrição da vaga

Mövenpick Resort & Spa Bintan Lagoon in Indonesia seeks an experienced Concierge Lead to supervise daily operations, ensure service standards, and deliver friendly, engaging guest experiences. You will handle special requests, address guest concerns, and uphold knowledge of local attractions to tailor recommendations.

Collaborating with front office and guest relations, you will drive seamless service across departments, mentor the concierge team, and maintain a high level of professionalism and