Premium Concierge & Guest Experience Specialist

PT Plaza Nusantara Realti; Jakarta Pusat; On-site; IDR 50,220,000 - 83,700,000; Full time

Job summary

Plaza Indonesia Realty, Tbk. is seeking a Concierge to deliver exceptional customer service as the first point of contact in our lobby. This full-time role welcomes guests, guides them, and handles complaints with professionalism.

You will inform customers about store promotions, maintain knowledge of locations and products, and provide friendly assistance to ensure a warm, safe, and informative visit. Joining our team means contributing to an inviting atmosphere and helping guests navigate our

Qualifications

• Experience in delivering front-of-house customer service is preferred.
• Ability to greet guests, manage inquiries and resolve complaints professionally.

Responsibilities

• Greeting and welcoming all customers in a friendly and professional manner.
• Handling complaints with professionalism and courtesy.
• Informing customers about store promotions to encourage purchases.
• Maintaining knowledge of store locations, categories and items to provide advice.
• Serving as a point of reference for customers needing assistance.

Skills

Customer service

Communication

Problem solving

Job description

Plaza Indonesia Realty, Tbk. is seeking a Concierge to deliver exceptional customer service as the first point of contact in our lobby. This full-time role welcomes guests, guides them, and handles complaints with professionalism.

You will inform customers about store promotions, maintain knowledge of locations and products, and provide friendly assistance to ensure a warm, safe, and informative visit. Joining our team means contributing to an inviting atmosphere and helping guests navigate our