Villa Relationship & Performance Manager

Villa Finder; Provinsi Bali; On-site; IDR 400,000,000 - 800,000,000; Full time

Job summary

Villa Finder in Bali seeks a driven Villa Relationship & Performance Manager to manage villa owner partnerships and maximise commercial performance. You will own relationships, lead revenue strategies, and drive distribution across channels to optimise occupancy and profitability.

You will collaborate with a Revenue Manager and cross-functional teams, using data, market insights and creativity to unlock opportunities and grow the villa portfolio while delivering exceptional guest experiences.

Qualifications

• Experience in villa rentals, hospitality, travel, property management or related industry.
• Strong commercial awareness and ability to drive business performance.
• Experience with marketing strategy, positioning or digital distribution.
• Understanding of revenue management, pricing strategies and distribution is advantageous.
• Excellent verbal and written communication, fluent in English; additional languages a plus.

Responsibilities

• Build and maintain strong, long-term relationships with villa owners and act as their trusted business partner.
• Lead commercial discussions, negotiations and communicate market insights and distribution opportunities to owners.
• Develop data-driven pricing strategies and manage villa revenue and occupancy performance.
• Lead the distribution strategy for your portfolio across direct bookings, OTAs and wider networks.
• Collaborate with e-commerce, revenue and operations teams to align positioning and commercial goals.

Skills

Villa rentals

Hospitality industry

Revenue optimization

Data analysis

Digital distribution

Negotiation skills

English fluent

Relationship building

Strategic thinking

Ownership mindset

Job description

Villa Relationship & Performance Manager

Are you commercially minded, passionate about hospitality and ready to take ownership of a portfolio of exceptional villas in Bali?

We are looking for a driven and strategic Villa Relationship & Performance Manager to manage relationships with our villa owners while taking the lead in maximising the commercial performance of their properties.

You'll combine relationship management, revenue strategy, distribution, sales and business development to help our villas reach their full potential.

You'll work closely with villa owners, our Revenue Manager and our wider team, using market insights, data and creativity to drive performance and deliver outstanding results. If you enjoy taking ownership, building strong partnerships and turning opportunities into business results, we'd love to hear from you!

Owner relations

Build and maintain strong, long-term relationships with villa owners, acting as their trusted business partner and main point of contact.

Understand each owner's expectations, objectives and investment priorities, and translate these into clear strategies for their villa.

Lead commercial discussions, negotiations and strategic conversations with owners and confidently communicate market insights, industry developments and distribution opportunities to owners.

Proactively identify opportunities to improve owner satisfaction, strengthen partnerships and grow our portfolio.

Convert new villa owners to our Distribution solution.

Revenue Management

Work closely with our Revenue Manager to develop and implement data-driven pricing strategies tailored to each villa's positioning, target audience and market performance.

Take ownership of villa revenue and occupancy performance, identifying opportunities, underperformance and areas for improvement and continuously evaluate results and adjust strategies to maximise revenue and profitability.

Prepare and present revenue analyses, financial projections and performance reports to villa owners.

Lead the distribution strategy for your portfolio across direct booking channels, OTAs and our wider distribution network.

Ensure each villa is positioned effectively, with the right pricing, content, target audience and distribution mix.

Work closely with e-commerce, revenue and operations teams to ensure consistent positioning and commercial alignment across all channels.

Identify opportunities to improve visibility, conversion and booking performance and stay ahead of market developments, competitor activity and industry trends, adapting strategies to keep our villas competitive.

Build and maintain strong relationships with our distribution partners and key industry contacts.

Team support

Be a proactive problem-solver, taking ownership of challenges and finding solutions to support both owners and guests.

Support colleagues in resolving villa-related issues and complaints, ensuring a high standard of service.

Share your knowledge of our villas, products, services and market insights to strengthen the wider team's expertise.

Contribute ideas and take initiative in improving processes, strategies and ways of working.

What we're looking for

Your experience and skills:

Experience in villa rentals, hospitality, travel, property management or a related industry.

Strong commercial awareness and an understanding of how to drive business performance.

Experience with marketing strategy, positioning or digital distribution.

A good understanding of revenue management, pricing strategies and distribution is a strong advantage.

Confidence working with numbers, analysing data and translating insights into business decisions.

Excellent verbal and written communication skills, with fluency in English. Additional languages are a plus.

Strong negotiation and presentation skills, with the confidence to communicate with international clients and business partners.

You take ownership and are driven by results.

You are proactive, independent and comfortable making decisions.

You are a natural relationship builder who knows how to earn trust and influence others.

You are curious, analytical and always looking for opportunities to improve performance.

You bring creativity, fresh ideas and a practical approach to problem-solving.

You are organised, flexible and able to manage multiple priorities in a fast-paced environment.

Villa Finder started in Singapore in 2012 with a simple idea: to simplify the process of booking a villa in Asia. As more people joined the team, we opened our second office in Bali in 2013. We now have a team of 55 from 9 countries who all share a passion for amazing villas, delicious food, and protecting our environment.

Our mission is simple: creating the holiday of the guests' dreams in the perfect villa. Our guests' happiness is at the heart of everything we do. We are passionate about curating the perfect, stress-free stay and a memorable holiday experience for our guests. We personally curate all our villas across our 28 destinations.

Check our Instagram team account @villafinderteam