Villa Manager

Maju Operations and Development; Lombok; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Maju Operations and Development seeks a Villa Manager for its luxury villa in Central Lombok, West Nusa Tenggara. This on-site, full-time role requires overseeing all villa operations, guest services, and staff management to deliver exceptional experiences.

You will manage budgets, implement SOPs, and ensure compliance with safety and regulatory standards while driving occupancy and revenue in a high-end hospitality setting.

Qualifications

• Minimum 5 years' experience in villa, resort, or hospitality property management in a similar capacity.
• Strong leadership and people management skills; able to develop a diverse team.
• Excellent customer service orientation with proven guest experience.
• Sound financial acumen with budgeting, planning and revenue management experience.
• Strong organizational and multitasking abilities with attention to detail.
• Proficiency in hospitality management systems and Microsoft Office.
• Fluent English; Indonesian language skills are advantageous.
• Knowledge of health, safety, and security regulations in hospitality operations.
• Problem-solving mindset with ability to make sound decisions under pressure.
• Willingness to work flexible hours, including weekends and public holidays.
• Hospitality management certification or qualification preferred.

Responsibilities

• Oversee all daily operations of the villa, including guest services, housekeeping, maintenance, and administrative functions.
• Manage and supervise staff across all departments, training staff, performance management, and scheduling.
• Ensure exceptional guest experiences by maintaining high service standards and addressing guest concerns promptly and professionally.
• Maintain the property to the highest standards, including cleanliness, maintenance, and aesthetic appeal.
• Manage budgets and financial performance, including revenue management, cost control, and expense monitoring.
• Develop and implement operational policies and procedures for consistency and compliance.
• Liaise with maintenance contractors and suppliers to ensure timely repairs and service delivery.
• Monitor health, safety, and security standards throughout the property.
• Manage guest bookings, reservations, and check-in/check-out processes.
• Implement marketing strategies and promotional activities to increase occupancy and revenue.
• Prepare regular reports on operational performance, guest satisfaction, and financial metrics.
• Ensure compliance with local regulations, employment laws, and industry standards.

Skills

Leadership

Customer service

Budgeting

Revenue management

Organizational skills

MS Office

Hospitality systems

English fluency

Health & safety

Problem solving

Education

Hospitality management certification

Job description

About the role

We are seeking an experienced Villa Manager to join Maju Operations and Development in Central Lombok, West Nusa Tenggara. This is a full-time position based on-site at our luxury villa property. As Villa Manager, you will be responsible for the overall operations, management, and strategic direction of the villa, ensuring exceptional guest experiences whilst maintaining the highest standards of service and facility management. This role is pivotal to the success of our hospitality operations and reports directly to senior management.

Key responsibilities

• Oversee all daily operations of the villa, including guest services, housekeeping, maintenance, and administrative functions
• Manage and supervise staff across all departments, training staff, performance management, and scheduling
• Ensure exceptional guest experiences by maintaining high service standards and addressing guest concerns promptly and professionally
• Maintain the property to the highest standards, including cleanliness, maintenance, and aesthetic appeal
• Manage budgets and financial performance, including revenue management, cost control, and expense monitoring
• Develop and implement operational policies and procedures to ensure consistency and compliance
• Liaise with maintenance contractors and suppliers to ensure timely repairs, replacements, and service delivery
• Monitor and maintain health, safety, and security standards throughout the property
• Manage guest bookings, reservations, and check-in/check-out processes
• Implement marketing strategies and promotional activities to increase occupancy rates and revenue
• Prepare regular reports on operational performance, guest satisfaction, and financial metrics
• Ensure compliance with local regulations, employment laws, and industry standards

What we're looking for

• Minimum 5 years' experience in villa, resort, or hospitality property management in a similar capacity
• Strong leadership and people management skills with the ability to motivate and develop a diverse team
• Excellent customer service orientation with a proven track record of delivering exceptional guest experiences
• Sound financial acumen with experience in budgeting, financial planning, and revenue management
• Strong organisational and multitasking abilities with meticulous attention to detail
• Proficiency in hospitality management systems and Microsoft Office applications
• Fluent English communication skills (written and verbal); Indonesian language skills are advantageous
• Knowledge of health, safety, and security regulations relevant to hospitality operations
• Problem‑solving mindset with the ability to make sound decisions under pressure
• Flexibility and willingness to work flexible hours, including weekends and public holidays as required
• Relevant hospitality management certification or qualification is preferred

About us

Maju Operations and Development is a leading hospitality and tourism company dedicated to delivering exceptional experiences in Indonesia's most beautiful destinations. Based in Central Lombok, West Nusa Tenggara, we operate luxury villa properties that cater to discerning guests seeking authentic, high-quality hospitality services. Our commitment to excellence, sustainable practices, and outstanding customer service defines our brand. We pride ourselves on creating a workplace culture that values professionalism, integrity, and continuous improvement. We are passionate about providing our guests with memorable experiences whilst fostering a positive and inclusive environment for our team members.