Villa Manager

AWERA RESORT; Sumatra Barat; On-site; IDR 320,000,000 - 520,000,000; Full time

Benefits offered by this job

Accommodation provided near resort

Meals provided during shifts

Health & wellness benefits

Professional development

Performance incentives

Job summary

AWERA RESORT in Sumatera Barat is seeking an experienced Villa Manager to lead daily villa operations on-site in Kepulauan Mentawai. You will supervise housekeeping, maintenance, and guest services, ensuring top-tier guest experiences and strict property standards.

The role requires strong leadership, organizational skills, and a passion for hospitality. Accommodation is provided, with opportunities for development and advancement in a premium island resort.

Qualifications

• Minimum 5 years of experience in villa or accommodation management within hospitality.
• Proven track record of managing housekeeping and maintenance teams.
• Strong knowledge of hospitality operations, guest service standards, and property maintenance procedures.
• Excellent organisational and time-management skills in a fast-paced environment.
• Outstanding communication and interpersonal skills; ability to lead staff.

Responsibilities

• Oversee daily operations of all villa units including housekeeping, maintenance and guest services.
• Manage villa inventory, supplies, and equipment; ensure proper maintenance and stocking.
• Supervise and train villa staff across housekeeping, maintenance and service roles.
• Ensure villas meet cleanliness and maintenance standards before guest arrivals.
• Coordinate guest requests and resolve villa-related issues promptly.
• Conduct regular inspections and coordinate repairs or upgrades as needed.
• Manage maintenance schedules, preventative care, and vendor relationships.
• Communicate guest preferences to front desk and guest services teams.
• Monitor occupancy, costs, and operational metrics; implement health and safety standards.
• Develop and manage budgets related to villa operations and housekeeping.

Skills

Villa management

Staff supervision

Guest service excellence

Operations coordination

English fluency

Job description

About the role AWERA RESORT is seeking an experienced Villa Manager to join our management team in the stunning Kepulauan Mentawai, Sumatera Barat. This is a full-time position based on-site at our resort property. As Villa Manager, you will be responsible for overseeing the daily operations of our villa accommodations, ensuring exceptional guest experiences, and maintaining the highest standards of service and property management. This role is pivotal to the success of our resort operations and directly impacts guest satisfaction and operational efficiency.

Oversee daily operations of all villa units, including housekeeping, maintenance, and guest services

Manage villa inventory, supplies, and equipment, ensuring everything is properly maintained and stocked

Supervise and train villa staff, including housekeeping, maintenance, and service personnel

Ensure all villas meet and exceed cleanliness and maintenance standards before guest arrivals

Respond promptly to guest requests and resolve any issues or concerns regarding villa accommodations

Conduct regular inspections of villa facilities and coordinate repairs or upgrades as needed

Manage villa maintenance schedules, preventative care programmes, and vendor relationships

Liaise with the front desk and guest services teams to communicate guest preferences and special requirements

Monitor and report on villa occupancy, maintenance costs, and operational metrics

Implement health, safety, and environmental standards across all villa facilities

Develop and manage budgets related to villa operations and housekeeping expenses

What we're looking for Minimum 5 years of experience in villa or accommodation management within a hospitality setting

Proven track record of managing housekeeping and maintenance teams effectively

Strong knowledge of hospitality operations, guest service standards, and property maintenance procedures

Excellent organisational and time-management skills with the ability to multitask in a fast-paced environment

Outstanding communication and interpersonal skills, with the ability to lead and motivate staff

Problem-solving abilities and a proactive approach to addressing operational challenges

Proficiency in property management systems and hospitality software (preferred)

Knowledge of health, safety, and environmental regulations relevant to hospitality operations

Fluency in English; additional languages (particularly Indonesian) are advantageous

Flexibility to work varying hours, including weekends and public holidays as required

Experience in a resort or island-based property setting is highly desirable

What we offer Competitive salary and performance-based incentives

Accommodation provided on or near the resort property

Comprehensive health and wellness benefits

Professional development and training opportunities to enhance your hospitality management skills

Meals provided during your shifts

A supportive and collaborative team environment in a unique island location

The opportunity to work in one of Indonesia's most beautiful and sought-after destinations

Career advancement opportunities within AWERA RESORT's growing hospitality group

About us AWERA RESORT is a premium resort destination located in the breathtaking Kepulauan Mentawai, Sumatera Barat. We are committed to delivering exceptional experiences to our guests through outstanding service, luxurious accommodations, and authentic connections to our natural surroundings. Our team is dedicated to maintaining the highest standards of hospitality whilst preserving the natural beauty and cultural integrity of our island location. We believe in creating a workplace where our staff are valued, supported, and empowered to deliver excellence in every aspect of our operations.