Villa Host Supervisor: Luxury Guest Experience Lead

Minor Hotels; Kecamatan Ubud; On-site; IDR 360,000,000 - 480,000,000; Full time

Job summary

Anantara Ubud Bali Resort is seeking a Villa Host Supervisor to lead the Villa Host team and ensure every guest receives exceptional, personalized, and seamless service throughout their stay. The role models service excellence and works across departments to maintain Anantara luxury standards.

You will supervise daily operations, coordinate with Housekeeping, Engineering, Food & Beverage, Spa and Concierge, manage guest requests and VIP arrivals, train and coach staff, monitor SOPs and safety,

Responsibilities

• Supervise the daily operation of the Villa Host team.
• Ensure smooth guest arrival, stay, and departure experiences.
• Deliver personalized luxury service by anticipating and exceeding guest expectations.
• Coordinate with Housekeeping, Engineering, F&B, Spa, and Concierge to fulfill guest requests.
• Handle VIP arrivals, special occasions, and guest preferences.
• Resolve guest complaints professionally and follow up promptly.
• Monitor villa readiness, cleanliness, and presentation before arrival.
• Train, coach, and mentor Villa Hosts to meet Anantara standards.

Job description

Anantara Ubud Bali Resort is seeking a Villa Host Supervisor to lead the Villa Host team and ensure every guest receives exceptional, personalized, and seamless service throughout their stay. The role models service excellence and works across departments to maintain Anantara luxury standards.

You will supervise daily operations, coordinate with Housekeeping, Engineering, Food & Beverage, Spa and Concierge, manage guest requests and VIP arrivals, train and coach staff, monitor SOPs and safety,