Villa Host Supervisor

PT Wika Realty Minor Development; Kecamatan Ubud; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Anantara Ubud Bali Resort is seeking a Villa Host Supervisor to lead the Villa Host team and ensure every guest receives exceptional, personalized service throughout their stay. You will guide daily operations, manage arrival to departure experiences, and collaborate with Housekeeping, Engineering, F&B, Spa, and Concierge to fulfill guest requests.

You will also handle VIP arrivals, monitor villa readiness, and mentor staff to uphold Anantara’s luxury standards, while driving upsell initiatives

Responsibilities

• Supervise the daily operation of the Villa Host team.
• Ensure smooth and efficient guest arrival, stay, and departure experiences.
• Deliver personalized luxury service by anticipating and exceeding guest expectations.
• Conduct daily briefings, assign tasks, and monitor team performance.
• Coordinate with Housekeeping, Engineering, Food & Beverage, Spa, and Concierge to fulfill guest requests promptly.
• Handle VIP arrivals, special occasions, and guest preferences.
• Resolve guest complaints professionally and ensure timely follow-up.
• Monitor villa readiness, cleanliness, amenities, and presentation before guest arrival.
• Train, coach, and mentor Villa Hosts to maintain Anantara service standards.
• Monitor compliance with SOPs, grooming standards, and health & safety procedures.
• Prepare shift reports and communicate operational updates to management.
• Support upselling initiatives to maximize resort revenue while enhancing the guest experience.

Job description

Job Location: Anantara Ubud Bali Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

The Villa Host Supervisor is responsible for supervising the daily operation of the Villa Host team to ensure every guest receives exceptional, personalized, and seamless service throughout their stay. The role leads the team by example, coordinates with other departments, resolves guest concerns, and ensures all villa services meet Anantara luxury standards.

Supervise the daily operation of the Villa Host team. Ensure smooth and efficient guest arrival, stay, and departure experiences. Deliver personalized luxury service by anticipating and exceeding guest expectations. Conduct daily briefings, assign tasks, and monitor team performance. Coordinate with Housekeeping, Engineering, Food & Beverage, Spa, and Concierge to fulfill guest requests promptly. Handle VIP arrivals, special occasions, and guest preferences. Resolve guest complaints professionally and ensure timely follow-up. Monitor villa readiness, cleanliness, amenities, and presentation before guest arrival. Ensure all guest profiles, preferences, and service requests are accurately recorded in the property management system. Train, coach, and mentor Villa Hosts to maintain Anantara service standards. Monitor compliance with SOPs, grooming standards, and health & safety procedures. Prepare shift reports and communicate operational updates to management. Support upselling initiatives to maximize resort revenue while enhancing the guest experience.