Ubud Bali Villa Host & Guest Experience Concierge

BaliSuperHost; Kecamatan Ubud; On-site; IDR 66,960,000 - 89,280,000; Full time

Job summary

BaliSuperHost in Bali's Ubud area is seeking a friendly Villa Host to deliver exceptional guest experiences and ensure villa operations run smoothly. You will greet guests, assist with requests, and maintain high service standards.

The role requires strong communication, a proactive, detail-oriented attitude, and fluency in English. You will collaborate with housekeeping and maintenance, provide local recommendations, and help resolve issues during guests' stays.

Qualifications

• Minimum 2 years of experience in hospitality, guest services, or a Butler role preferred.
• Excellent communication and interpersonal skills.
• Proactive, attentive, and detail-oriented.
• Fluent in English (spoken and written).
• Professional, friendly, and guest-oriented attitude.
• Flexible and able to work in Ubud, Bali.

Responsibilities

• Welcome guests and provide a personalized, warm experience
• Assist guests with requests, reservations, and villa services
• Coordinate with housekeeping, maintenance, and other teams to ensure guest satisfaction
• Monitor villa readiness and ensure all facilities are operational
• Handle guest complaints professionally and resolve issues promptly
• Provide information about local attractions, experiences, and services
• Maintain records of guest requests and feedback

Skills

Excellent communication

Fluent English

Guest services

Proactive

Job description

BaliSuperHost in Bali's Ubud area is seeking a friendly Villa Host to deliver exceptional guest experiences and ensure villa operations run smoothly. You will greet guests, assist with requests, and maintain high service standards.

The role requires strong communication, a proactive, detail-oriented attitude, and fluency in English. You will collaborate with housekeeping and maintenance, provide local recommendations, and help resolve issues during guests' stays.