Receptionist

PT. Hood Villas Real Estate; Kuta Selatan; On-site; IDR 72,000,000 - 96,000,000; Full time

Job summary

PT. Hood Villas Real Estate in Bali is seeking a Front Office Receptionist to warmly welcome guests, manage check-in/check-out, and provide information on villa facilities and services.

You will handle reservations and payments, coordinate with housekeeping and maintenance, and ensure data privacy and adherence to villa SOP. The role requires strong communication, a neat appearance, and the ability to work shifts, weekends, and public holidays.

Qualifications

• Minimum SMA/SMK education level.
• Minimum 1 year experience as Receptionist/Front Office in villa, hotel, or resort (preferred).
• Strong communication and customer service skills.
• Able to use computer, email, WhatsApp, and reservation/POS systems.
• Neat and professional appearance.
• Friendly, polite, confident, detail-oriented, honest, disciplined, and responsible.
• Able to handle complaints well.
• Able to work independently and in a team.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Welcome and serve guests with friendliness and professionalism
• Handle check-in and check-out processes
• Provide information regarding villa facilities and services
• Handle reservations, payments, and guest requests
• Coordinate with Housekeeping, Villa Attendant, Maintenance, and Villa Manager
• Handle guest complaints appropriately
• Maintain guest data and privacy
• Front office admin and operations per villa SOP

Skills

Communication

Customer Service

Teamwork

Problem Solving

Education

High School Diploma (SMA/SMK)

Tools

Reservation System

POS System

Job description

Front Office Receptionist role at a villa, responsible for welcoming and serving guests in a friendly and professional manner, managing check-in and check-out processes, providing information about villa facilities and services, handling reservations, payments, and guest requests.

Key responsibilities

Welcome and serve guests with friendliness and professionalism

Handle check-in and check-out processes

Provide information regarding villa facilities and services

Handle reservations, payments, and guest requests

Ensure good communication and coordination with Housekeeping, Villa Attendant, Maintenance, and Villa Manager

Handle guest complaints appropriately

Maintain guest data and privacy

Ensure all front office administration and operations run according to villa SOP

About you

Minimum SMA/SMK education level

Minimum 1 year experience as Receptionist/Front Office in villa, hotel, or resort (preferred)

Strong communication and customer service skills

Able to use computer, email, WhatsApp, and reservation/POS systems

Neat and professional appearance

Friendly, polite, confident, detail-oriented, honest, disciplined, and responsible

Able to handle complaints well

Able to work independently and in a team

Willing to work shifts, weekends, and public holidays