UX Researcher: Turn Insights Into Better Experiences

Sun Life

Indonesia

On-site

IDR 400,000,000 - 700,000,000

Full time

2 days ago

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Job summary

Sun Life is seeking a User Researcher to lead qualitative and quantitative studies, recruit panels from agent and advisor populations, and translate findings into actionable insights for product and business teams. You will synthesize research into journey maps and personas, facilitate usability tests, and maintain a knowledge repository to inform sprint planning.

Insurance distribution knowledge is a strong advantage.

Qualifications

Qualitative and quantitative UX research methods: interviews, surveys, usability testing, contextual inquiry, diary studies
Research analysis and synthesis techniques: affinity mapping, thematic analysis, journey mapping
Familiarity with research tools: UserTesting, Maze, Lookback, Dovetail, or equivalent
Survey design and statistical literacy for quantitative studies
Participant recruitment and research ethics protocols
Ability to communicate research findings clearly to non-research audiences
Experience conducting research with non-technical or low-digital-literacy user populations is an advantage
Knowledge of insurance distribution or agent workflows is a strong advantage

Responsibilities

Research Planning & Execution Plan and conduct qualitative and quantitative user research studies including interviews, contextual inquiry, surveys, and usability tests; recruit and manage participant panels from SLI's agent and advisor populations.
Insight Synthesis & Reporting Analyze and synthesize research data into clear, actionable insights; produce research reports, journey maps, and persona artifacts that are accessible to both product and business stakeholders.
Usability Testing Design and facilitate moderated usability tests on prototypes and live features; document findings and collaborate with the UI/UX designer to translate usability issues into design improvements.
Research Repository & Knowledge Management Maintain a structured repository of research findings and user insights; ensure institutional knowledge from past studies is accessible and applied to ongoing product decisions.
Research Advocacy Champion user-centered thinking within the delivery team; educate product and engineering colleagues on research methods and ensure user insights are embedded in sprint planning and backlog prioritization.
Specialized knowledge List specific types of technical or professional skills and knowledge required for the job.