UX Researcher

Sun Life; Indonesia; On-site; IDR 400,000,000 - 700,000,000; Full time

Job summary

Sun Life is seeking a User Researcher to lead qualitative and quantitative studies, recruit panels from agent and advisor populations, and translate findings into actionable insights for product and business teams. You will synthesize research into journey maps and personas, facilitate usability tests, and maintain a knowledge repository to inform sprint planning.

Insurance distribution knowledge is a strong advantage.

Qualifications

• Qualitative and quantitative UX research methods: interviews, surveys, usability testing, contextual inquiry, diary studies
• Research analysis and synthesis techniques: affinity mapping, thematic analysis, journey mapping
• Familiarity with research tools: UserTesting, Maze, Lookback, Dovetail, or equivalent
• Survey design and statistical literacy for quantitative studies
• Participant recruitment and research ethics protocols
• Ability to communicate research findings clearly to non-research audiences
• Experience conducting research with non-technical or low-digital-literacy user populations is an advantage
• Knowledge of insurance distribution or agent workflows is a strong advantage

Responsibilities

• Research Planning & Execution Plan and conduct qualitative and quantitative user research studies including interviews, contextual inquiry, surveys, and usability tests; recruit and manage participant panels from SLI's agent and advisor populations.
• Insight Synthesis & Reporting Analyze and synthesize research data into clear, actionable insights; produce research reports, journey maps, and persona artifacts that are accessible to both product and business stakeholders.
• Usability Testing Design and facilitate moderated usability tests on prototypes and live features; document findings and collaborate with the UI/UX designer to translate usability issues into design improvements.
• Research Repository & Knowledge Management Maintain a structured repository of research findings and user insights; ensure institutional knowledge from past studies is accessible and applied to ongoing product decisions.
• Research Advocacy Champion user-centered thinking within the delivery team; educate product and engineering colleagues on research methods and ensure user insights are embedded in sprint planning and backlog prioritization.
• Specialized knowledge List specific types of technical or professional skills and knowledge required for the job.

Skills

UX research

Qualitative methods

Quantitative methods

Affinity mapping

Journey mapping

UserTesting

Maze

Lookback

Dovetail

Survey design

Statistical literacy

Recruitment

Ethics protocols

Communication

Non-technical users research

Tools

UserTesting

Maze

Lookback

Dovetail

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

Major accountabilities

• Research Planning & Execution Plan and conduct qualitative and quantitative user research studies including interviews, contextual inquiry, surveys, and usability tests; recruit and manage participant panels from SLI's agent and advisor populations.
• 35% Insight Synthesis & Reporting Analyze and synthesize research data into clear, actionable insights; produce research reports, journey maps, and persona artifacts that are accessible to both product and business stakeholders.
• 25% Usability Testing Design and facilitate moderated usability tests on prototypes and live features; document findings and collaborate with the UI/UX designer to translate usability issues into design improvements.
• 20% Research Repository & Knowledge Management Maintain a structured repository of research findings and user insights; ensure institutional knowledge from past studies is accessible and applied to ongoing product decisions.
• 10% Research Advocacy Champion user-centered thinking within the delivery team; educate product and engineering colleagues on research methods and ensure user insights are embedded in sprint planning and backlog prioritization.
• 10% Specialized knowledge List specific types of technical or professional skills and knowledge required for the job.
  • Qualitative and quantitative UX research methods: interviews, surveys, usability testing, contextual inquiry, diary studies
  • Research analysis and synthesis techniques: affinity mapping, thematic analysis, journey mapping
  • Familiarity with research tools: UserTesting, Maze, Lookback, Dovetail, or equivalent
  • Survey design and statistical literacy for quantitative studies
  • Participant recruitment and research ethics protocols
  • Ability to communicate research findings clearly to non-research audiences
  • Experience conducting research with non-technical or low-digital-literacy user populations is an advantage
  • Knowledge of insurance distribution or agent workflows is a strong advantage

At Sun Life, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.

Job Category: IT - Digital Development Posting End Date: 15/11/2026

Shine together At Sunlife, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive.

Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.

Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients build lifetime financial security and lead healthier lives. As a team of 68,000 across 28 markets, our impact is far-reaching, and locally relevant. There’s power in numbers. As part of Sunlife’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sunlife, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sunlife Careers