UX Researcher: Behavioral Insights & Product Impact

Fuse; Indonesia; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

Fuse in Indonesia is seeking a UX Researcher to explore how customers interact with our products and why they behave the way they do. You will collaborate with Product, Business, Marketing, and Design to conduct research, identify user needs, and uncover opportunities across the customer journey.

You will conduct interviews, surveys, usability tests, and field research to generate actionable insights and support cross-functional teams in turning findings into product improvements.

Qualifications

• 1–3 years of experience in UX Research or related fields.
• Bachelor's degree in psychology or related field.
• Experience conducting product/user research and understanding human behavior.

Responsibilities

• Conduct interviews, surveys, usability tests, and field research to understand user needs.
• Use UX measurement tools and analytics to track user behavior and product metrics.
• Identify pain points and opportunities across the customer journey.
• Support product teams by validating ideas and evaluating user experiences.
• Apply psychometric methods to better understand customer characteristics.
• Translate findings into actionable insights for design and product teams.

Skills

Clear communication

Curiosity

Analytical thinking

Actionable insights

Education

Bachelor's degree in Psychology, Statistics, Sociology, Communications, Marketing, Market research or related field

Job description

Fuse in Indonesia is seeking a UX Researcher to explore how customers interact with our products and why they behave the way they do. You will collaborate with Product, Business, Marketing, and Design to conduct research, identify user needs, and uncover opportunities across the customer journey.

You will conduct interviews, surveys, usability tests, and field research to generate actionable insights and support cross-functional teams in turning findings into product improvements.