UX Researcher

Sun Life; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Sun Life is seeking a UX Researcher in Jakarta to plan and execute qualitative and quantitative studies, recruit participants from agent and advisor populations, and deliver actionable insights for product decisions. You will synthesize findings into reports, journey maps, and personas for cross-functional teams.

You will facilitate moderated usability tests, collaborate with UI/UX designers to translate issues into improvements, and maintain a knowledge repository.

Qualifications

• Qualitative and quantitative UX research methods: interviews, surveys, usability testing, contextual inquiry, diary studies.
• Research analysis and synthesis techniques: affinity mapping, thematic analysis, journey mapping.
• Familiarity with research tools: UserTesting, Maze, Lookback, Dovetail, or equivalent.
• Survey design and statistical literacy for quantitative studies.
• Participant recruitment and research ethics protocols.
• Ability to communicate research findings clearly to non-research audiences.
• Experience researching non-technical or low-digital-literacy populations is an advantage.
• Knowledge of insurance distribution or agent workflows is a strong advantage.

Responsibilities

• Plan and conduct qualitative and quantitative user research studies including interviews, contextual inquiry, surveys, and usability tests; recruit and manage participant panels from SLI's agent and advisor populations.
• Analyze and synthesize research data into clear, actionable insights; produce research reports, journey maps, and persona artifacts for stakeholders.
• Design and facilitate moderated usability tests on prototypes and live features; document findings and translate issues into design improvements.
• Maintain a structured repository of research findings; ensure knowledge is accessible and applied to product decisions.
• Champion user-centered thinking within the delivery team; educate product and engineering on research methods; ensure insights are embedded in sprint planning and backlog prioritization.
• Familiarity with technical or domain-specific knowledge related to Sun Life distribution channels is beneficial.

Skills

Qualitative UX Research

Quantitative UX Research

Interviews

Surveys

Usability Testing

Contextual Inquiry

Diary Studies

Affinity Mapping

Thematic Analysis

Journey Mapping

UserTesting

Maze

Lookback

Dovetail

Survey Design

Research Ethics

Stakeholder Communication

Non-technical User Research

Insurance Distribution Knowledge

Education

Tools

UserTesting

Maze

Lookback

Dovetail

Job description

## UX ResearcherApplylocations: Jakarta Selatan, Jakarta Rayatime type: Full timeposted on: Posted Todayjob requisition id: JR00126091You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.**Job Description:****Major accountabilities****Research Planning & Execution**Plan and conduct qualitative and quantitative user research studies including interviews, contextual inquiry, surveys, and usability tests; recruit and manage participant panels from SLI's agent and advisor populations.35%**Insight Synthesis & Reporting**Analyze and synthesize research data into clear, actionable insights; produce research reports, journey maps, and persona artifacts that are accessible to both product and business stakeholders.25%**Usability Testing**Design and facilitate moderated usability tests on prototypes and live features; document findings and collaborate with the UI/UX designer to translate usability issues into design improvements.20%**Research Repository & Knowledge Management**Maintain a structured repository of research findings and user insights; ensure institutional knowledge from past studies is accessible and applied to ongoing product decisions.10%**Research Advocacy**Champion user-centered thinking within the delivery team; educate product and engineering colleagues on research methods and ensure user insights are embedded in sprint planning and backlog prioritization.10%**Specialized knowledge***List specific types of technical or professional skills and knowledge required for the job.*• Qualitative and quantitative UX research methods: interviews, surveys, usability testing, contextual inquiry, diary studies• Research analysis and synthesis techniques: affinity mapping, thematic analysis, journey mapping• Familiarity with research tools: UserTesting, Maze, Lookback, Dovetail, or equivalent• Survey design and statistical literacy for quantitative studies• Participant recruitment and research ethics protocols• Ability to communicate research findings clearly to non-research audiences• Experience conducting research with non-technical or low-digital-literacy user populations is an advantage• Knowledge of insurance distribution or agent workflows is a strong advantage**Job Category:**IT - Digital Development**Posting End Date:**30/08/2026**Shine together**At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.**Make life brighter**We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.**Shape the future**With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.Join a top employer for a brighter future. Visit Sun Life Careers