UX Researcher: Shape Product with User Insights

Sun Life; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Sun Life is seeking a UX Researcher in Jakarta to plan and execute qualitative and quantitative studies, recruit participants from agent and advisor populations, and deliver actionable insights for product decisions. You will synthesize findings into reports, journey maps, and personas for cross-functional teams.

You will facilitate moderated usability tests, collaborate with UI/UX designers to translate issues into improvements, and maintain a knowledge repository.

Qualifications

• Qualitative and quantitative UX research methods: interviews, surveys, usability testing, contextual inquiry, diary studies.
• Research analysis and synthesis techniques: affinity mapping, thematic analysis, journey mapping.
• Familiarity with research tools: UserTesting, Maze, Lookback, Dovetail, or equivalent.
• Survey design and statistical literacy for quantitative studies.
• Participant recruitment and research ethics protocols.
• Ability to communicate research findings clearly to non-research audiences.
• Experience researching non-technical or low-digital-literacy populations is an advantage.
• Knowledge of insurance distribution or agent workflows is a strong advantage.

Responsibilities

• Plan and conduct qualitative and quantitative user research studies including interviews, contextual inquiry, surveys, and usability tests; recruit and manage participant panels from SLI's agent and advisor populations.
• Analyze and synthesize research data into clear, actionable insights; produce research reports, journey maps, and persona artifacts for stakeholders.
• Design and facilitate moderated usability tests on prototypes and live features; document findings and translate issues into design improvements.
• Maintain a structured repository of research findings; ensure knowledge is accessible and applied to product decisions.
• Champion user-centered thinking within the delivery team; educate product and engineering on research methods; ensure insights are embedded in sprint planning and backlog prioritization.
• Familiarity with technical or domain-specific knowledge related to Sun Life distribution channels is beneficial.

Skills

Qualitative UX Research

Quantitative UX Research

Interviews

Surveys

Usability Testing

Contextual Inquiry

Diary Studies

Affinity Mapping

Thematic Analysis

Journey Mapping

UserTesting

Maze

Lookback

Dovetail

Survey Design

Research Ethics

Stakeholder Communication

Non-technical User Research

Insurance Distribution Knowledge

Education

Tools

UserTesting

Maze

Lookback

Dovetail

Job description

Sun Life is seeking a UX Researcher in Jakarta to plan and execute qualitative and quantitative studies, recruit participants from agent and advisor populations, and deliver actionable insights for product decisions. You will synthesize findings into reports, journey maps, and personas for cross-functional teams.

You will facilitate moderated usability tests, collaborate with UI/UX designers to translate issues into improvements, and maintain a knowledge repository.