TRAINING SPECIALIST - Alam Sutera

PT PRIESMA MITRA JAYA; Tangerang Selatan; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT PRIESMA MITRA JAYA is seeking a Training Specialist to deliver and manage training programs for frontline employees, from onboarding to capability development. The role involves creating practical training materials, delivering sessions, and assessing impact to improve performance.

The candidate should have a Diploma/Bachelor's degree or higher, at least 1 year in Training/Learning & Development, and strong English communication; Mandarin is an advantage.

Qualifications

• Diploma/Bachelor's degree or above; Business, Science, or Engineering background is preferred.
• Minimum 1 year of experience in Training / Learning & Development.
• Experience in BPO, Call Center, Customer Service, Telecommunications, FMCG, or Consumer Electronics is preferred.
• Fluent spoken English is required.
• Chinese/Mandarin communication skills are an advantage.
• Strong communication, presentation, facilitation, logical thinking, and analytical skills.
• Able to develop training materials, assessments, and training reports.
• Good teamwork and able to collaborate with different departments.
• Experience in mobile phone repair or electronic product training is a plus.

Responsibilities

• Deliver training programs including onboarding, product/process training, and capability development.
• Develop and improve training materials, courses, assessments, and certification programs.
• Facilitate training sessions and ensure employees can apply the knowledge in daily operations.
• Evaluate training effectiveness through assessments, feedback, performance data, and certification results.
• Prepare training reports and provide recommendations for improvement.
• Identify employee capability gaps and follow up with appropriate improvement actions.
• Collaborate with different departments to understand operational and training needs.

Skills

Communication

Presentation

Facilitation

Analytical thinking

Teamwork

Education

Bachelor's degree or above

Job description

About the Role

We are looking for a Training Specialist to deliver and manage training programs for frontline employees, from onboarding and product training to capability development.

The role will be responsible for developing practical training materials, delivering training sessions, evaluating employee performance, and continuously improving training effectiveness.

Key Responsibilities

• Deliver training programs including onboarding, product/process training, and capability development.
• Develop and improve training materials, courses, assessments, and certification programs.
• Facilitate training sessions and ensure employees can apply the knowledge in daily operations.
• Evaluate training effectiveness through assessments, feedback, performance data, and certification results.
• Prepare training reports and provide recommendations for improvement.
• Identify employee capability gaps and follow up with appropriate improvement actions.
• Collaborate with different departments to understand operational and training needs.

Requirements

• Diploma/Bachelor's degree or above; Business, Science, or Engineering background is preferred.
• Minimum 1 year of experience in Training / Learning & Development.
• Experience in BPO, Call Center, Customer Service, Telecommunications, FMCG, or Consumer Electronics is preferred.
• Fluent spoken English is required.
• Chinese/Mandarin communication skills are an advantage.
• Strong communication, presentation, facilitation, logical thinking, and analytical skills.
• Able to develop training materials, assessments, and training reports.
• Good teamwork and able to collaborate with different departments.
• Experience in mobile phone repair or electronic product training is a plus.

Preferred Candidate Profile

• Candidates with experience as a Trainer / Training Specialist in BPO, Call Center, Customer Service, Telecom, Consumer Electronics, or Product Training environments are highly relevant.
• Candidates should be able to independently handle the full training process, including training needs analysis, material development, training delivery, assessment, evaluation, certification, and improvement.